Today we announced two AI offerings for general availability: Auto QM and Trending Topics. These solutions are designed to eliminate time-intensive manual review processes, revolutionizing how contact centers manage, monitor and assess agent interactions, providing better customer service outcomes. Contact centers can: 🔹 Evaluate 100% of interactions with unbiased, AI-based scoring 🔹 Automatically identify reasons for calls, easily find anomalies and investigate the details 🔹 Improve performance with faster, better actions 🔹 Lower costs by automating manual work, and more #Calabrio #QM #contactcenters Learn about all the benefits in the press release: https://bit.ly/4hrzjQE
Calabrio, Inc.
Software Development
Minneapolis, MN 46,311 followers
For Agents. For Brands. For Success.
About us
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
- Website
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http://www.calabrio.com
External link for Calabrio, Inc.
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- Minneapolis, MN
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Call Center, Customer Interaction, VoIP, Call Recording, Quality Management, Workforce Management, Workforce Optimization, Speech Analytics, Performance Management, Workforce Engagement Management, Contact Center, Customer Experience, Employee Engagement, and Analytics
Products
![Click here to view Calabrio ONE]()
Calabrio ONE
Workforce Management Software
Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, interaction analytics and data management—equips you with a complete toolset to unlock the tremendous value buried within your contact center and to transform your entire business. One true-cloud, seamless solution combines workforce optimization tools with powerful agent engagement and voice-of-the-customer analytics tools.
Locations
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Primary
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241 North 5th Avenue
Suite 1200
Minneapolis, MN 55401, US
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12 Melcombe Place Marylebone
London, NW16JJ, GB
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Linnégatan 87
Stockholm, SE-104 51, SE
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595 Burrard St
Suite 423
Vancouver, British Columbia V7X, CA
Employees at Calabrio, Inc.
Updates
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Calabrio, Inc. reposted this
What's Changed? Analytics-Based Decisions in the Age of AI Calabrio, Inc.'s Ed Creasey breaks down the use of AI-powered analytics in contact centres and explains what remains the same 📝 #cx #ccaas #contactcenters #ai #artificialintelligence #analytics
What's Changed? Analytics-Based Decisions in the Age of AI
https://www.cxtoday.com
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💥 💥 The next virtual Customer Linkup is Oct. 23!!! This is a chance to learn best practices and tips, and connect with other Calabrio users and like-minded contact center enthusiasts. Don’t miss out— sign up today! 👉 https://bit.ly/3BNpHzC #Calabrio #contactcenter #CustomerLinkup
October Calabrio Customer Linkup
eventbrite.com
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Context is crucial—it's "the intent behind the intent" where true root causes and solutions are found. With advanced AI analytics and personalized insights, we're helping industries like customer service, finance, and apparel uncover new insights to elevate their CX. This insightful article, by industry analyst Sheila McGee-Smith, explores key strategies to elevate your CX, discovering how Calabrio’s Bot Analytics solution is reshaping CX. Don’t miss out—tap into the full potential of your customer interactions today! #CX #AI
How Calabrio’s Acquisition of Wysdom Boosted Customer Success
nojitter.com
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#Calabrio has been named an Exemplary provider in the just-released ISG Buyers Guide™ for Agent Management, which has us leading the competition in reliability and usability! It's our goal to make the best solutions for #contactcenters - here's the unbiased research to back it up! Read more here: https://bit.ly/3Yh5WsY
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“Calabrio’s Exemplary showing in the ISG Buyers Guide™ for Agent Management is due to years of effort building analytic systems that demonstrably improve agent performance, helping them do their best work to serve customers,” says Keith Dawson, Director of Research, Customer Experience, ISG Software Research. “Our findings reflect Calabrio’s commitment to helping enterprises deliver top-notch experiences to their customers.” Read the report: https://bit.ly/3XRiMwC. #Calabrio #contactcenters #WEM
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We're excited to be named an Exemplary provider in the just-released ISG Buyers Guide™ for Agent Management. And their research and analysis shows Calabrio leads the competition in Reliability and Usability! Our users always tell us how our solutions are game changers for their contact centers - here is the unbiased industry research to back it up! #Calabrio #contactcenters
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WFM expert, EX and CX uber advocate, and energizing speaker Juanita Coley joined us at C3 and our customers were thrilled to hear from her! We couldn't agree more that when your #EX is elevated, so is your #CX. Learn more in her article:
Advocate for women in Tech 👩💻 | WFM Enthusiast | Best Selling Author | Speaker | 2022 Mrs. Corporate America | Voted 2022 Most Influential Technology Advisor | Top 25 ICMI | Verint Expert
An Elevated Agent Experience! This was something I thoroughly enjoyed hearing about and contributing to at Calabrio, Inc. C3 this year. You all already know how I feel about Agent (Employee) Experience... Without it, your CX (Customer Experience) is TRASH! I said what I said... lol In my session, not only did I discuss this, but it was also great to hear from customers about their EX objectives. Check out the article for a light recap... if you're not scared, that is... lol Special shout out to Dillon Nugent Joel Martins Teresa Engeltjes Dave Hoekstra for all your hospitality... That's all. That's the post!
An Elevated Agent Experience
Juanita Coley on LinkedIn
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Meet Klaus Bang, the "Danish WFM Ninja," whose expertise in Workforce Management has been honed over years of dedication and innovation. As Senior Workforce Manager at Alm. Brand Group, Klaus is a master at leveraging data to drive optimal performance in the contact centre. In a recent conversation with Calabrio's Dave Hoekstra, Klaus revealed his proven strategies for setting service level targets, managing customer patience, and ensuring accurate forecasting. Drawing inspiration from the pioneering work of Danish mathematician #AgnerKrarupErlang, Klaus reflects on the evolution of WFM, while offering insights on how the field continues to evolve. #WFM #CX #WEM
Using data to set goals: Lessons from Klaus Bang, the Danish Viking and WFM ninja
https://www.calabrio.com/uk
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We're reflecting on all the customers we met and learned from at last week's Calabrio Customer Connect! One of the most looked forward to events is our annual 🏆 ONE Awards presentation, recognizing users who are scoring big wins for their customers, colleagues and companies via Calabrio, Inc. solutions. Congratulations again to the award winners: 🏅 The Agent Advocate: Rachel Burnett and Zach Christopherson, Allegiance 🏅The Analytics Architect: Amber Prause, Gordon Food Service 🏅 The Collaborator: Loren Wellhausen, leading insurance provider 🏅 The Champion: Janessa Lucero-Hawthorne, AmeriGas 🏅 The Innovator: Ericc Whetstone, Apple Leisure Group 🏅 The Insightful Expert: Bry Raschko, Banner Bank For more, read our press release: https://lnkd.in/gGgP4c24 #calabrio #contactcenter #C3
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