BroadPath

The current shortage of home care workers is colliding with growing demand as many aging Americans are choosing to live out their lives at home. However, innovative ideas about connecting home care to healthcare are reducing caregiver turnover, improving worker and client satisfaction, and preventing costly health events. Learn more about this possible crisis averted. #HomeCare #Healthcare #HomeHealth

Managing a profitable MA plan depends on a mindset of boosting retention at the first point of contact, when a customer's initial impressions can make or break long-term loyalty. Here are five fundamental ground rules for instilling trust and confidence while getting to know your customer's changing needs. #memberretention #medicareadvantage #customerservice

Did you know? Only 12% of Americans have health literacy skills sufficient to read, understand, and act on health information. This is alarming considering that people with limited health literacy may have difficulty interpreting basic health information, such as medication dosing and hospital discharge instructions. Learn how healthcare-related organizations are stepping up to solve this problem, and how time-tested, low-cost interventions can help. #healthcare #healthliteracy #healthsystems

The phenomenon known as “productivity paranoia” is eroding workplace trust as employers are increasingly concerned about employee productivity, and employees are pushing for more flexibility. Find out how return-to-office mandates are amplifying this tension and what leaders can do to resolve it.  #remotework #productivity #employeesatisfaction

Is hybrid work the new normal or a work in progress? As the workforce adapts to new norms, learn how successful organizations can leverage strategies for cultivating a productive and inclusive hybrid workplace. #remotework #returntooffice #hybridwork

Our Sales Marketing Team recently attended the RISE Medicare Marketing Sales Summit where we were able to learn about capturing the boomer consumer, upcoming CMS changes, and boosting sales performance. We were able to showcase how BroadPath can service and enhance the full healthcare lifecycle journey. #MMS2024 Ready to revolutionize your healthcare strategy? Schedule a personalized demo with our healthcare experts today. https://lnkd.in/gnwzSvk6 Mark Maue | Erik Hoffman | John M Srofe | Genna Dreier

Our CEO, Donald G. Hubman, attended the RISE Medicare Marketing Sales Summit and gave a thought provoking presentation about using predictive data analytics to improve member acquisition, experience, and retention. #MMS2024 #MemberRetention #medicare Couldn’t make it to MMS this year? Schedule a demo today with one of our healthcare experts: https://lnkd.in/gHA2qypd

Medicare Advantage plans are the fastest-growing segment of the health insurance market, but customers are more open to switching in the current crowded market as their needs change. The resulting "churn” often comes at a cost to overall member health. Find out how plans can improve retention rates through the combined power of predictive analytics and high-touch human interaction. #memberretention #medicareadvantage #customerservice

Medicare Advantage plans are the fastest-growing segment of the health insurance market, but customers are more open to switching in the current crowded market as their needs change. The resulting "churn” often comes at a cost to overall member health. Find out how plans can improve retention rates through the combined power of predictive analytics and high-touch human interaction. #memberretention #medicareadvantage #customerservice

Human Touch vs. AI in Call Centers - Can AI tools enhance customer service while maintaining the essence of human interaction? Learn more about the dilemma between tech efficiency and the need for genuine interactions in the evolving call center landscape. #customersupport #contactcenterai #aitools #artificialintelligence