🚀 IT LEADERS 🚀 You've heard the old adage that everyone in business is in customer service or customer experience. And yet legacy contact center software has been designed for one primary workflow, the customer service agent. Listen to @Talkdesk's Rei Kesai and host Scott Kinka discuss how your approach to CX and customer expectations may be out of alignment. 🎙️Hear the full conversation: https://bit.ly/4cWAt3W #csa #customerservice #contactcenter #TheBridgePodcast #Bridgepointe #theresabetterway #experiencematters
Bridgepointe Technologies
IT Services and IT Consulting
San Mateo, California 9,942 followers
Bridging the Gap Between Tech Investments and Business Goals
About us
Bridgepointe is a tech advisory firm that helps bridge the gap between tech investments and business goals. For two decades, we've helped mid-market and enterprise clients make quicker, more informed tech investments. We'll help you save time by shortening the procurement process while saving money and increasing ROI. We work with 150 suppliers to simplify the process of planning and procuring the tech solutions you need to meet your tech and business needs. As strategic tech advisors, we help you be a hero in the boardroom by accelerating the time to value with all of your tech investments. Our team of experts is here to help you with communications and collaboration, managed IT, WAN transformation, customer experience, data center and cloud, and security.
- Website
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https://www.bridgepointetechnologies.com
External link for Bridgepointe Technologies
- Industry
- IT Services and IT Consulting
- Company size
- 51-200 employees
- Headquarters
- San Mateo, California
- Type
- Privately Held
- Founded
- 2002
- Specialties
- WAN Networks - MPLS, VPLS, PTP, Cloud Services, Datacenter and Colocation, Voice circuits and voice networks, Hosted PBX / Cloud UC, Ethernet Services, Mobility and Collaboration Services, International Services, Internet and Bandwidth Services, Unified Communications, and UCaaS
Locations
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Primary
1900 S Norfolk St
San Mateo, California 94403, US
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101 Pacifica
Irvine, California 92618, US
Employees at Bridgepointe Technologies
Updates
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Was last week’s global tech outage a wake-up call? Our VP of Cybersecurity Melanie Thomas, is sharing four specific lessons from the CrowdStrike outage – https://bit.ly/46esZqB #crowdstrike #cybersecurity #businesscontinuity
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Are you an enterprise tech sales professional or consultant ready to make a move? Concerned about the next tech layoff and looking for more control? There’s a better way. Learn how you can join Bridgepointe as a Technology Strategist in an online event hosted by our SVP of Recruiting and Development, Brian Babich. During this session, you'll learn everything you need to know about Bridgepointe’s unique business model designed for your growth. Join Brian for this session on July 24th at 1 pm EST/10 am PST. You can sign up here - https://lnkd.in/g9czf2YV
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Is your contact center keeping up with the competition? Discover what 200 CX and IT leaders from various financial institutions predict for the evolution of contact centers in our latest blog post. We break down Talkdesk's 2024 Bank and Credit Union Contact Center Benchmark Report and look at current contact center trends. https://lnkd.in/gM7WhFCb #CustomerExperience #Banking #ContactCenters
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A big thanks to everyone who joined us for yesterday's Columbus AI Workshop as well our partners & sponsors DartPoints, Dialpad, Expedient, Five9, Kore.ai, Level AI, RingCentral, Spectrum, Trustwave, Vonage and Zoom. The Bridgepointe team collaborated with the Parallel Technologies, Inc. | Ohio team and their customers to discuss AI solutions for business challenges, control, and governance. Our team is ready to bring these AI insights to your team and clients. #AIworkshop #AIconsulting #BridgepointeTechnologies Rob Schmittauer Gary Dyer David Hammond Ashleigh Walsh Marlene Eymann Ed Kenney Gail Parsons Tori Lewis Casi Army Lori Robinson Michelle Schneider Missy Pittro Michael Duke Larissa Salvato Scott Kinka Brian Babich Paul Croteau, MBA Owen Hayes Christopher Brunetti David Hopper Brian Miller Scott Evars michael sterl Michael Pereira
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We’re delighted to share that we’ve made a strategic investment in Packet Fusion. California-based Packet Fusion is an IT advisory firm with a strong focus on UCaaS, and CCaaS, and they help their clients do more with less by providing a team of researchers, solutions architects and top-tier suppliers. They joined our family based on our unique approach to the market and so they’re able to provide their clients with enhanced support and services, including those offered by BridgepointeCX. Learn more about today’s news – https://lnkd.in/gWv_xmQZ Brian Miller Scott Evars Scott Kinka Gordon Medeiros Carol Beering Philip Trachier Ryan Weilheimer Guy Fardone michael sterl
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IT Leaders: ✅ Respect your IT team's normal business hours on most days because there will be plenty of times when you need them to pull an all-nighter ✅ Unsupported innovation is just future tech debt ✅ Buying best-of-breed point solutions generally puts your IT team in the integration business These are just a few of the nuggets of wisdom that IT leaders can take from Scott Kinka's discussion with Pete Eisengrein, Chief Product Officer at Evolve IP, on this week's episode of The Bridgecast. Hear the full conversation: https://bit.ly/3S55eLJ #advice #ITleaders #cloud #contactcenter #DaaS #TheBridgePodcast #Bridgepointe #theresabetterway #experiencematters
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As we celebrate the unity and spirit that have defined our nation since 1776, we wish everyone a safe and joyous Fourth of July! #248yearsyoung
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🏆 We're thrilled to announce that Digital Realty has named Bridgepointe Global Channel Partner of the Year for the second year in a row. This award is a testament to our ongoing leadership position in the data center market and how the world’s top brands rely on us for their advisory and consulting services. A big thanks to the Digital Realty team for being incredible partners. #datacenter #DigitalRealty #ChannelPartnerOfTheYear
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Are you getting the most out of your communication platform? Microsoft Teams Phone offers flexibility and efficiency for the modern workforce. Learn more on our blog – https://bit.ly/3XFTkLS #microsoftteams #communication #telephony