We’ve spent years partnering with some of the most innovative support teams out there, learning about their toughest challenges and developing solutions to help them deliver seamless customer experiences efficiently. Through this journey, it became clear that teams needed a way to dive deeper into their support data to uncover new insights, especially for complex cases. So, we dreamed up a solution that not only offers greater visibility but also enhances staffing accuracy, real-time management, and operational efficiency. Then, we built it. Today, we’re excited to introduce Case Lifecycle, a groundbreaking new data model. It works by breaking down each case into its essential units of work, allowing you to examine individual cases or zoom out to uncover bottlenecks and improve teamwide processes. And the results from our early users speak for themselves: 99% forecast accuracy, $500k in savings, and hours saved in manual work. Learn more about the future of support operations on our blog. https://hubs.ly/Q02DrznF0
Assembled
Software Development
San Francisco, California 6,076 followers
We help organizations deliver great customer support
About us
At Assembled, we help companies deliver exceptional customer experiences—no matter what lies ahead. Industry leaders like Brooks Sports, Etsy, Stamps.com, and Stripe trust Assembled to supercharge support operations for hundreds of thousands of support agents. Our workforce management, vendor management, and AI-powered issue resolution capabilities enable teams to plan staffing, improve productivity, and make real-time operational decisions across globally distributed sites.
- Website
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https://www.assembled.com
External link for Assembled
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2018
Products
Assembled
Workforce Management Software
Make optimal staffing decisions, gain visibility into contact center performance, and unlock new ways to serve evolving customer needs, all with Assembled. Forecast for tomorrow with confidence: Get sophisticated, configurable, and dynamic forecasting without needing a PhD or a dedicated analyst. Plus, our insights-based workflow helps you instantly right-size staffing and schedules. Build SLA-proof schedules with ease: Next-generation scheduling features are designed to meet SLAs while also empowering your agents. Expertly manage intraday operations: Get a real-time picture of agent and vendor adherence and occupancy, and make critical intraday changes to meet SLAs. Unlock team performance with robust reporting: What you can measure, you can improve. Our analytics experience is designed for maximum visibility into team performance, productivity, and staffing accuracy. Average customers see 30% adherence gains and an 80% decrease in manual reporting time.
Locations
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Primary
San Francisco, California 94110, US
Employees at Assembled
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Olivia Teich
CPO • Board Director | Growing businesses, teams, and products people love
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Jake Saper
Jake Saper is an Influencer General Partner @ Emergence || We partner with founders who change the way the world works.
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Jason Kreuziger, CFA
Managing Director of Growth Equity, Goldman Sachs Asset Management
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Brian Sze
Helping start-ups
Updates
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Join us on October 30th to discover how global support leaders are achieving best-in-class customer experiences with Salesforce Service Cloud and Assembled. In this webinar, experts from Assembled, Salesforce, and top brands will share how to: 🤖 Seamlessly manage AI, BPO, and in-house agent support ⚙️ Build AI-powered workflows to boost productivity 📊 Forecast, report, and schedule efficiently with Omni-Channel 📈 Access reliable, real-time data across all tools Register here: https://lnkd.in/gcsFRmPR
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Think you’ve found a tool that does it all? Bobby S., Sr. Director of Support at Intercom, explains why all-in-one solutions often fall short of the hype and can slow down team productivity. Watch the full on-demand replay here: https://hubs.ly/Q02JjL_K0
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David Patou is a Product Manager who originally joined Assembled as a Customer Success Manager. His story is a testament to the opportunities anyone can create for themselves at Assembled — even as the company continues to mature. In this interview, David shares why he was initially hesitant to join Assembled, what got him to change his mind, and how he forged an unconventional path into product management.
Nitty-gritty operational work: A Q&A with Assembled’s CSM turned Product Manager
assembled.com
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Want to see where your team falls on the CX maturity curve and contribute to industry benchmarks? Take our CX Maturity Assessment. You’ll get instant access to your results and be first in line to receive our upcoming benchmark report. https://lnkd.in/gcjtuve5
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Ready to elevate your customer support with AI? Whether you're just starting or aiming for AI-driven insights, understanding your position on the AI maturity curve is crucial. This article outlines the stages and challenges of adopting AI in support operations, helping you identify where your team stands and how to push forward.
Do you know where you fall on the AI maturity curve?
Assembled on LinkedIn
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Curious about where your operations fall on the CX maturity curve? Our quick CX Maturity Assessment gives you the answer in minutes. It’s a clear, honest look at where your team shines and where there’s room to grow. Take the assessment to learn more. https://lnkd.in/gcjtuve5
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We’ve all heard how AI is transforming support functions, but how will it impact the work of agents? At Tithe.ly, Assembled Assist is taking the best agents from great to exceptional while providing them with new and exciting opportunities to mentor their teammates. Plus, Assist is driving down average handle time by over 25%. Learn more in our hot-off-the-presses case study.
Tithely | Assembled
assembled.com
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Every moment counts when it comes to meeting customer expectations. That all starts with getting your staffing right — down to the minute — for every interaction. Assembled’s proprietary data model gives insight into the most essential building blocks of case work, and creates staffing plans that prepare the entire team for every touchpoint: any transfers, escalations, re-opens, pauses, or solves. See it in action: https://hubs.ly/Q02KQz150