ASAPP

We are thrilled to share that ASAPP has been named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 report! 🌟 According to the report, ASAPP is “this market’s undisputed leader in AI-led innovation.” This recognition references: - High adoption rates among reference customers - All reference customers explicitly chose ASAPP as their preferred vendor based on the exceptional strength of its AI capabilities - “ASAPP is the right choice for large enterprises seeking a strong partner with a combination of market-leading AI and deep expertise in digital messaging operations” Download the report through the link in the comments to see how digital customer interaction solutions stack up and learn why we believe ASAPP is uniquely positioned to help you achieve remarkable results. #DigitalCustomerInteraction #AI #CustomerExperience #ForresterWave #ASAPP

Last week, our SVP Marketing Daniel Rood chatted with Jay Persaud of EY about scaling with generative AI and Generative AI in Customer Support during the #ReutersMomentum AI summit. Here are some key insights: 🛫 Getting Started: AI initially supported agents by automating messaging, transcription, and summaries to aid customer service. ✅ AI’s Real Impact: AI vs. the Promise of AI is starting to come together. AI can now automate routine tasks and enables natural customer conversations, aiming to “abbreviate customer pain.” 😕 CX Industry Challenge: Agent churn is costly and harms customer experience, but the job is tough. How can we improve agent roles and experiences? 1. Offload and automate repetitive tasks. 2. Let agents handle complex issues, boosting job satisfaction and productivity. 🛠 Impact on Business Strategy: People are focusing on AI's benefits and timeline. Leaders see its far-reaching impact, but companies need time to adapt. 🛣 AI Maturity Models: Companies are at various stages of AI adoption. Maturity models offer a clear roadmap, guiding effective integration for a smoother transition. 📈 Immediate Benefits: AI's initial hype has given way to skepticism, requiring proof of real payback. However, companies adopting AI in customer service have seen immediate efficiency gains and significant cost savings. “One thing is clear," said Jay. "It’s going to happen, and it’s going to have profound impacts across all industries.” Watch the whole discussion (starting at 33:06) and other #ReutersMomentum AI summit keynotes here 👇 #CustomerService #BusinessTransformation #CX #AIinBusiness #DigitalTransformation #CustomerExperience #ContactCenter

Is embracing AI and machine learning for efficiency the key to staying ahead in customer service? ✨ In our latest webinar, Is Your CX Chat Platform Sinking?, we explore how leveraging AI can transform your contact center operations and boost customer satisfaction. Learn how to drive efficiency and elevate your customer service with AI and machine learning. Don't miss out on these valuable insights! 👉 Watch the full webinar in the comments. #ASAPP #CustomerExperience #CX #AI #MachineLearning #CustomerService #Webinar

Just wrapped up a fantastic visit to the #ReutersMomentum AI Summit! Here are some highlights from the event: 💡 AI Across Industries: We see attendees and use cases spanning different verticals, from finance, health, and government agencies, to marketing and drug discovery. It's no longer about "When will AI have an impact." The question now is "How to go from use cases to deployment to scale." 💡Our SVP Daniel Rood and Jay Persaud of EY shared insights on "Scaling with Generative AI. A Team Sport" during the event keynote. 🍲 ASAPP CEO Gustavo Sapoznik, joined by Chris Kelly, Aaron Fullen, and Michael Schlehuber, hosted a dinner to catch up with both old and new friends, and to chat about what's to come with AI and CX. 💡 During the Reuters Studio interview, Daniel Rood shared insights on AI's potential to abbreviate customer pain and enhance the significance of human agent work over the next few years (interview video coming soon!). 🙌 A big shoutout to everyone for stopping by to learn more about what we do at ASAPP (special thanks to Justin M. and Austin Gladfelter for tirelessly running demos!), for sharing your use cases with us, and for letting us know we have the best booth and swags! Thank you, Reuters Events, for hosting. See you next time! #CustomerExperience #AIinCX #DigitalTransformation #CustomerService

Choosing the right CX software can be tough. Should you go for a best-of-breed solution specializing in digital channels or an omnichannel solution that includes both voice and digital? In this blog, we explore: The pitfalls of omnichannel solutions The benefits of best-of-breed digital solutions How to decide what's best for your contact center 📈 Learn how ASAPP can help you build a digital-first contact center that boosts agent productivity, enhances customer satisfaction, and lowers costs. 👉 Read the full blog post here: https://lnkd.in/e7abK6QF #ASAPP #CustomerExperience #CX #ContactCenter

We are all set to welcome attendees of #ReutersMomentum AI today in San Jose!!

Do you know how AHT is impacting your business? Average Handle Time (AHT) measures the average duration of customer interactions in your contact center. It’s a key metric that affects both efficiency and customer satisfaction. In our latest blog post, we explain:  📊 What AHT is and how to calculate it  🚀 The impact of AHT on contact center efficiency and customer experience  🔧 Six strategies to reduce AHT while optimizing customer service Learn how understanding and managing AHT can improve your operations. Link to the full blog post in the comments! #contactcenter #aht #customerservice #cx #efficiency

💡 Is Your CX Platform Sinking? Check out a clip from our latest webinar! At ASAPP, we believe in empowering tech with AI innovation to serve customers and agents, not control or manage them. Our focus is on empowerment—enhancing both agent and customer efficiency. In this webinar, we explore: ⬛ How AI can be used to empower rather than control ⬛ The benefits of focusing on both agent and customer efficiency ⬛ Strategies to ensure your tech serves your needs Watch the entire webinar on-demand to learn more about how to keep your CX platform afloat and thriving! #ai #customerexperience #empowerment #techinnovation #cx

Following our recognition as a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024, we are excited to dive deeper into what sets ASAPP apart. The report cites: “ASAPP is the right choice for large enterprises seeking a strong partner with a combination of market-leading AI and deep expertise in digital messaging operations” All reference customers explicitly chose ASAPP as their preferred vendor based on the exceptional strength of its AI capabilities High adoption rates among reference customers Discover more about our market-leading approach and why we believe ASAPP is uniquely positioned to help you achieve remarkable results. Download your copy of the report at the link in the comments. #DigitalCustomerInteraction #AI #CustomerExperience #ForresterWave #ASAPP

These are the moments where the pieces of the puzzle all fit together. This is where the magic happens. Our dinner at the last Reuters Conference was filled with inspiring conversations and invaluable connections. Shout out to Daniel Rood, Michael Schlehuber, Chris Kelly, Scott Walsh, Justin M., and Tom Knuckles for truly making this a memorable night. Join us for another exclusive dinner at Rollati Ristorante, San Jose on Tuesday, July 16th at 7:30 PM during Reuters MOMENTUM AI 2024. Request a seat to attend. Link in the comments below. #CX #CustomerExperience #AI #Networking #ReutersEvents #ASAPP