AptEdge

Congrautlations Aakrit Prasad and John Janevic on the partnership. This allows Hexagon Manufacturing Intelligence to continue to enhance the level of customer success and technical support provided to their customers

🌟 Proud moment for the AptEdge team! We're thrilled to support Hexagon Manufacturing Intelligence as they redefine what's possible in global technical support. This expanded partnership demonstrates the impact of powerful, real-time support tools on a global scale. 🚀 As B2B environments become more complex, we’re dedicated to building solutions that streamline support, enhance customer satisfaction, and empower engineers to tackle the toughest challenges without friction. 📢 Read on from Aakrit Prasad to learn more about how AptEdge is helping Hexagon set a new benchmark for customer support: https://lnkd.in/ewG8mfNF

🎯 Why do some organizations see dramatically better results from AI than others? According to new Google Cloud research, the leaders share a key trait: 76% report strong alignment between their AI initiatives and business objectives. This resonates deeply with what we're seeing in B2B technical support. When support knowledge is scattered across systems, even the best AI can't deliver optimal value. That's why AptEdge takes a different approach: ⚡ Unifying knowledge across all your systems ⚡ Delivering context-aware insights ⚡ Automating knowledge capture and sharing Because effective technical support isn't just about having AI - it's about having AI that understands your unique B2B environment. #AI #TechnicalSupport #SaaS #Innovation

AptEdge has landed! We’re in Vegas for TSIA Envision 2024 and hosting our support colleagues with a view of the Las Vegas Strip. Stop by and hangout at the Edge Suite! Can’t wait to see you! #envision2024, #technicalsupport #inproductsupport

🚀 True or False: Human errors rarely impact data quality. 👉 Think again! When it comes to AI and customer support, the human element plays a key role in ensuring data accuracy and improving overall insights. Human errors and data silos can severely limit real-time decision-making. But with AptEdge, you can tap into a Human-in-the-Loop system that turns messy datasets into meaningful insights – while continuously improving your AI processes. 💡 Ready to enhance your customer support with smarter AI-driven solutions? Swipe through to find out how! #AIinCustomerSupport #DataQualityMatters #HumanInTheLoop #AptEdge #DataDrivenDecisions #CustomerSupportInnovation #AITransformation #BusinessIntelligence #FutureOfWork

Who are your go to trusted experts to understand AI in Customer Support? Which resources help make you the smartest expert in the room? 🔦 🔍 🕵♂️

🌟 Orchestrating AI in Customer Support: Lessons from an EdTech Leader 🌟 AI in customer support – it's everywhere. But the real question isn’t whether it’s the future. It’s how you make it work for you, not against you. 🤔 We recently sat down with Robert Armstrong, Director of Customer Support at Frontline Education, to dig into the real-world challenges support leaders face when integrating AI into their operations. Robert didn’t sugarcoat it: The market is flooded with AI tools, and figuring out which ones will actually drive results is no easy feat. And let’s not forget – AI is an amplifier. If your support operations are already flawed, AI won’t fix it; it’ll just make the issues louder. In our latest blog, Robert shares insights on how to cut through the noise, focus on your knowledge management, and get those quick wins that actually move the needle. 🎯 📖 Give it a read: Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader. 🔗https://lnkd.in/e4Q-FZ7M We'd love to hear how you're approaching AI in your support teams. What strategies have worked – and what pitfalls have you run into? Let’s get into it! 👇 #AI #CustomerSupport #B2BSupport #KnowledgeManagement #CustomerExperience #EdTech

💡 Agentic AI: Redefining the Future of B2B Customer Support When a customer faces an unexpected issue with a technology product, the need for quick and effective support becomes crucial. As businesses venture deeper into AI advancements, Agentic AI is positioning itself as a significant step forward in how such situations are managed. And yes, it's hard to believe we're already calling current AI systems “traditional,” but compared to agentic AI, which can act autonomously, that's exactly what they are. Agentic AI can independently identify and resolve issues, without needing constant user input. In the near future, when customers encounter a problem, agentic AI could step in, diagnose the issue, suggest solutions, and implement fixes—keeping the customer informed at every step. 🔧 How Agentic AI Could Elevate Customer Experience: 🌟 Faster Resolutions: With its ability to act autonomously, agentic AI may significantly shorten the time customers spend waiting for support, offering quicker resolutions and less downtime. 🌟 24/7 Support: As agentic AI continues to advance, customers could experience around-the-clock assistance, addressing issues whenever they arise, even outside business hours. 🌟 Personalized Responses: Agentic AI learns from past interactions, allowing it to provide tailored solutions that better meet the specific needs of each customer. 🌟Proactive Assistance: In many cases, agentic AI could detect potential issues before they impact the user, solving problems proactively or alerting the customer in advance. 🌟Empowering Support Teams: By taking over routine tasks, agentic AI could free up human agents to focus on more complex, strategic issues, creating a more efficient and well-rounded support experience. As agentic AI develops, it could revolutionize the way businesses provide customer support—offering faster, smarter, and more personalized experiences to meet customers’ needs when they need it most. #AI #AgenticAI #CustomerSupport #B2B #TechSupport #CustomerExperience #AIinBusiness https://lnkd.in/eWjYsNbD

What's often ignored when supporting customers - is how critical bias awareness and response mechanisms are when updating product documentation or managing knowledge. Customer Support teams who engage their customers and their support agents for feedback & input are self-aware enough to acknowledge how bias can impact case resolution - workflows & outcomes. Bias matters across the board - but most critically when: 📌 Ensuring that all data sources are accessible and available for case resolution (e.g. ticketing systems, crm, product knowledge, developer resources, and team engagement tools) 📌 Automated knowledge creation that scales in line with product growth 📌 Endorsement of subject matter experts and inclusion of their feedback #AIinSupport #CustomerService #AIRevolution #SupportInnovation #TechSolutions #CustomerSuccess https://lnkd.in/egWf2U_q