Gartner predicts that by 2025, 75% of organizations will drop #NPS as a measure of customer service success. Whether you’re starting a new #CX program or enhancing an existing one, this guide is the perfect place to begin. Download our guide to transforming your CX strategy with open text analysis: https://lnkd.in/gwfSMMYn In this e-guide, you will receive: -An understanding of the challenges and limitations of a survey-centric CX strategy. -An introduction to open text analysis, including its capabilities, techniques, and challenges. -Five steps that your CX team can take today to transform and modernize your CX survey and feedback strategy today.
Alchemer
Software Development
Louisville, CO 6,129 followers
Feedback to Drive Your Business Forward
About us
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
- Website
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http://www.alchemer.com
External link for Alchemer
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Louisville, CO
- Type
- Privately Held
- Specialties
- Online Surveys, Marketing Tools, Survey Software, Web Forms, Data Collection Tool, Survey Platform, Marketing Research Software, HR 360 tool, Enterprise feedback management, Customer Insights, NPS, VOC, panels, Data Analytics, Data collection, Workflow, Mobile, and Mobile App Feedback
Locations
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Primary
168 Centennial Parkway
Suite 250
Louisville, CO 80027, US
Employees at Alchemer
Updates
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But seriously, have you seen open text analysis? Now, you can get to the heart of what your customers really think and feel, and instantly turn the noise of your open text feedback into signals you can act on. Customer themes and sentiment. Real-time analysis. AI behind the scenes. What's not to love? We'd love to show you open text analysis in action - in our Alchemer Pulse platform. Learn more: https://lnkd.in/ggYy6qex
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New blog alert: The Support Team’s Guide to Customer Obsession https://lnkd.in/egY3cWuj In this post, we explore the essentials of customer obsession for support teams. We’ll define customer focus, explain why this approach is crucial for success, and outline the steps necessary to ensure that customer satisfaction is at the core of everything you do. If you are on a #Support or #Service team, you should check out this post. It's time to get customer-obsessed!
The support team's guide to customer obsession
https://www.alchemer.com
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Get ready for an introduction to Alchemer Digital! Friday's webinar will introduce you to the platform, detail how you can fuel customer growth by leveraging feedback, and give you the basis for an advanced customer listening program. Reserve your seat for Friday's demonstration: https://lnkd.in/gWhNS7S3 #CX #CustomerExperience
Fueling Customer Growth with Alchemer Mobile (Demonstration) 10-4-24
brighttalk.com
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Bias is a survey killer. After bias is introduced, you can never really be sure that your data is accurate. This #TipsTuesday, learn how bias can impact your surveys and ways to avoid it. We outline sampling, (non)response, and order biases to help you craft the best survey possible. https://lnkd.in/gKAS4HzJ
Understand and Reduce Bias in Your Surveys | Alchemer Help
help.alchemer.com
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What we're reading: Computer information systems alum named Colorado CIO of the Year from @ColoradoStateUniversity https://lnkd.in/dVSiQqah Alchemer's CTO @BrandiVandegriff recently won the Colorado Technology Association's CIO of the Year award. But the path to this success was paved with hard work and adversity. Read this feature article to learn more about her journey and get inspired.
Computer information systems alum named Colorado CIO of the Year
biz.source.colostate.edu
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Tomorrow's #MarketResearch webinar is going to be good! Learn about the shrinking shelf life of research, the rise of iterative surveys, and the possibilities offered by AI and text analysis. Reserve your seat today: https://lnkd.in/gAsSh7h4
5 Market Research Trends to Watch in 2025
brighttalk.com
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#Marketing professionals love to use Alchemer surveys to collect customer feedback, analyze data, and make better decisions. One of the main reasons: It's simple and easy to use Alchemer. Check out this recent review that called Alchemer a "life saver." Leave your own G2 review today: https://lnkd.in/gJyWY8vb #AlchemerFans #RealReviews
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Learn how #Marketing teams can improve their customer engagement rates with Alchemer Digital. Over 12 million people rely on WeatherBug for accurate weather reporting to help plan their day. At this scale, achieving a consistently excellent mobile experience is no small feat. WeatherBug partnered with Alchemer Digital to build a mobile feedback engine that was faster, adaptable, and bi-directional. By translating feedback into action, the WeatherBug team increased app store ratings and reviews, informed and prioritized product improvements, and encouraged their most enthusiastic customers to share—and amplify—their personal WeatherBug stories for use in new marketing campaigns. Read the full case study: https://lnkd.in/gSVcTErq
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Attention #MarketResearchers - Are you prepared for changes to your industry in 2025? Better join this webinar... On Tuesday, Alchemer experts will present 5 Market Research Trends to Watch in 2025: https://lnkd.in/gAsSh7h4 Learn how AI and text analysis change the feedback game, how smaller teams do more with less, and how shorter, iterative surveys may become standard fair. Reserve your seat today! #MarketResearch
5 Market Research Trends to Watch in 2025
brighttalk.com