Alchemer

Come join a growing Sales team at a profitable SaaS company with a view of the Flatirons! Alchemer is looking for an Account Executive and a Senior Account Executive to join our team. Review the requirements here: https://lnkd.in/gQsPaKiN https://lnkd.in/gmsAtsBk Come work for a company that has been recognized as a Denver Post Top Workplaces for two years running!

Fast Company reports that 52% of Americans find AI-powered newsrooms suspect. https://lnkd.in/gE7wy_gj How do you feel about AI writing your news? The #AlchemerFridaySurvey asks: How willing are you to trust AI-written news content? https://lnkd.in/gZ8YUrGk

AI is 2024's hot topic. But you may wonder: How are my friends at Alchemer leveraging AI? Learn about the efficiencies we gain using AI by watching this short video: https://lnkd.in/gPtdkCRi If your interest is piqued, check out the full webinar available on demand: https://lnkd.in/gN-Z8vgx

The Alchemer office is closed today in celebration of America's Independence Day. Our U.S. support center is closed due to the holiday, but our EU support center is still open starting at 10pm U.S. time. Enjoy the holiday and Happy July 4.

What we're reading: AI Is Undermining Customer Experience, Research Reveals via @CXscoop https://lnkd.in/gkPvttPV The average quality of customer experience in the US has dropped to a historic low according to Forrester’s US Customer Experience Index rankings. This may or may not be due to an influx of AI handling calls in the #contactcenter. Alchemer's hot take: While CX levels are down, there is no direct correlation between CX levels and AI usage. Purpose-built AI still has the ability to solve customer challenges, but it matters how that AI is used and deployed. It's our belief that AI should manage manual tasks, leaving humans available to handle more complex or empathetic tasks. Learn how CX and marketing are (correctly) leveraging AI in our recent webinar: https://lnkd.in/gZXEutTa

Crunch words into numbers with text analysis. Text analysis enables you to understand audience sentiment, see how feedback influences key metrics, and slice the data any way you want. #CX, #Product, #Support, and #DigitalExperience teams use text analysis to create and share dashboards, build a data-driven strategy, and monitor their impact. Re-think your feedback strategy with text analysis: Alchemer.com/Pulse

Attention teachers, school administrators, and healthcare professionals: You can create HIPAA and FERPA compliant surveys in Alchemer. This #TipsTuesday, learn about how to build your compliant survey in the Alchemer enterprise feedback platform: https://lnkd.in/ge5MgQwk

When your research team needs more expertise, analysis, and responses — our team delivers. Alchemer Research Solutions is available to help with survey building and creation, fielding and panels, data processing, and reporting and analytics. Whether you’re looking for end-to-end project management or you need to offload individual research tasks, we offer flexible support that will help you deliver great research and great results. Take a look at Alchemer's new Research Solutions: https://lnkd.in/gGmpQeb8

Survey logic, email deliverability, and a lack of testing can lead to a survey disaster. In tomorrow's #webinar, we outline why survey disasters happen and how to avoid them. Novice and expert survey builders are encouraged to check out this webinar: https://lnkd.in/gVsRZjhS

It's time to close the loop with your mobile customers. While closing the loop certainly benefits companies by helping inform product roadmaps, drive marketing initiatives, and increase customer loyalty, it also benefits customers directly to know their voice is being heard (and acted upon!) Learn actionable ways you can incorporate closed-loop feedback into your product and marketing strategies in our e-guide: https://lnkd.in/gzzHJMmU