5CA

We think it's quite cool, but we are curious to hear what you think 🎮 #fridaybuzz

Securing Remote Work: Ensuring Security for a Global Workforce 🔐 Check out our latest blog on our approach on Security from our Senior Information Security Officer, Jaco van Zyl 👇 #security #customersupport #CX #fanmade

In today's evolving business landscape, Workforce Management (WFM) needs to go beyond traditional cycles like forecasting, scheduling, and real-time management, by integrating seamlessly with other functions like recruitment and HR. At 5CA, we’ve adopted a holistic approach, aligning skills, assessments, and people management under one framework to better meet customer demand and optimize team performance. Learn more 👉 https://bit.ly/4dqY0tf #customersupport #workforcemanagement #CX #fanmade

October is Cybersecurity Awareness Month! 🔒 At 5CA, security isn't just a priority – it's in everything we do. This month, we're diving deeper into the essential tips, tools, and habits that keep us all safe online. Join us on this journey to boost your cybersecurity know-how and stay protected in today’s digital world. Stay tuned for updates and valuable insights! #cybersecurityawarenessmonth #secureourworld #5CAsecurity

Have you secured your spot yet? The Amsterdam edition of the Player Support Meetup is fast approaching, and spots are filling up. Our agenda includes presentations, panels, Q&A sessions, networking, a boat tour through Amsterdam, and more! Don't miss out – register now 👉 https://bit.ly/3XS6iGk #psmeetup2024 #playersupport #px #cx #playerexperience

Who's the most iconic game character of all time? #fridaybuzz

5CA Data Diaries 📓   Episode 1: How does 5CA use data to create actionable insights for internal departments and clients?   Our own Data & Analytics Director Kruger Pretorius covers this in our very first episode 👇   #data #AI #customerexperience #CX

🚀 Case Study Spotlight: Revolutionizing Customer Support at CCP Games   Discover how CCP Games achieved a 21% overall cost reduction in language support by implementing 5CA's AI-powered translation solution! 📉💡   This case study dives deep into the strategy and technology that transformed CCP's customer support operations, driving efficiency and enhancing player satisfaction.   Curious to learn more? Download the full case study to see how AI is shaping the future of multilingual support! 🔗👉 https://bit.ly/47DChNJ #innovation #AI #playersupport #PX

This time we are back to gaming 🕹 #fridaybuzz

🚨 𝐒𝐩𝐞𝐚𝐤𝐞𝐫 𝐒𝐧𝐞𝐚𝐤 𝐏𝐞𝐞𝐤 𝐀𝐥𝐞𝐫𝐭! 🚨   We’re excited to introduce three of our amazing speakers for the upcoming event on 𝐏𝐥𝐚𝐲𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐌𝐞𝐞𝐭𝐮𝐩! 🎮✨   These industry leaders will be sharing invaluable insights on the latest strategies, challenges, and success stories in 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐕𝐈𝐏 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, and more.   Meet: 🎤 Jupiter Hadley 🎤 Gareth Weatherley 🎤 Patryk Guściora   Don't miss out—register now 👉 https://bit.ly/3XS6iGk Stay tuned for more speaker announcements soon! #psmeetup2024 #playersupport #px #cx #playerexperience