You're navigating a job interview. How can you showcase your customer service experience effectively?

ao participar de uma entrevista de emprego, é fundamental demonstrar nossas habilidades e experiências de forma clara e concisa. Aqui estão algumas estratégias que utilizo: Preparação: Revisar minha trajetória profissional, destacando realizações significativas. Exemplos Práticos: Utilizar casos reais onde minhas ações geraram resultados positivos. Competências Técnicas e Soft Skills: Mostrar o equilíbrio entre conhecimento técnico e habilidades interpessoais. Adaptação: Demonstrar flexibilidade e capacidade de aprender com novas experiências e feedbacks. Esses pontos ajudam a transmitir confiança e competência ao entrevistador.

uma vez no trabalho em atendimento percebi certo nervosismo no cliente em linha , interrompi nosso trabalho indaguei em que podia auxiliar a mesma relatou uma situação de falecimento na família, falei que podíamos agendar novo horário assim que ela estivesse em melhores condições para seguir. No seu retorno ela fez um elogio a meus superiores informando o entendimento da situação particular dela e dando solução posterior e conseguimos finalizar com êxito seu atendimento

Your customer service experiences are like gold! Instead of just rattling off your job responsibilities, share specific stories that showcase your skills in action. Use the STAR technique to bring them to life: set the scene, describe the task or challenge, explain the actions you took, and share the outcome. This turns your skills into real-life examples that prove your customer service superpowers!

Prepare Relevant Stories Identify Key Experiences: Reflect on your past roles and identify key experiences that highlight your customer service skills. Look for moments where you went above and beyond, solved challenging problems, or made a significant positive impact on customers. Match Stories to Job Requirements: Tailor your stories to align with the job description. Focus on experiences that demonstrate the skills and qualities the employer is looking for.

Situation: Start by briefly describing the specific situation or scenario where your customer service skills were put to the test. Task: Outline the task or goal you needed to accomplish in that situation, emphasizing what was required of you. Action: Detail the actions you took to address the customer’s needs or concerns. Focus on the specific steps you implemented and the skills you employed. Result: Finally, highlight the outcome of your actions. Explain how your efforts positively impacted the customer or resolved their issue, and if possible, mention any long-term benefits or customer satisfaction achieved.

While trying to explain to the person interviewing you a particular scenario that touch you and how you handle it you need to make sure your putting your emotion into that conversation right, you need to make sure the person interviewing you feel s or on the stand how you felt at that moment so your communication needs to be very very clear and discrete because if you don't understand how your customer is feeling if you don't entice with them how would you want to sort out their problem you would only want to sort out their problem simply because they pay you to sort out their problem but when you understand how they feel you would be able to make them feel better and beside with the while you're trying to still do your job

Tive uma solicitação da cliente que já estava insatisfeita com o passa e repassa de setores, mesmo não sendo minha função pedi que relatasse o que ela desejava e informei que iria retornar com a solução a seu pedido, neste momento acionei meu time interno e consegui a solução de seu problema, no retorno ela se demonstrou totalmente satisfeita como retorno e resolvemos a sua solicitação

Absolutely! Here’s how you can effectively highlight your empathy and customer service skills during an interview: Describe Specific Situations: Recall instances where you demonstrated empathy towards customers. Choose examples that highlight your ability to understand their needs and emotions. Explain Your Approach: Share how you approached challenging situations with patience and understanding. Describe the steps you took to listen actively and address their concerns effectively. Highlight Problem-Solving: Emphasize how your empathy helped you navigate difficult interactions and find solutions that satisfied the customer. Discuss any creative or personalized approaches you used.

Tive uma experiência onde o cliente precisava executar uma atividade on line o qual ele não tinha conhecimento nenhum de informática, resolvi fazer um meet, para poder orientá-lo melhor e ele conseguiu executar o que precisava e ainda deixou um elogio na empresa

Describe a Specific Challenge: Recall a situation where you faced an unexpected challenge or change in customer service. Explain Your Response: Share how you adapted to the situation. Discuss the actions you took to understand the new system or policy and how you adjusted your approach to meet customer needs. Highlight Flexibility: Emphasize how you remained flexible under pressure. Mention any changes you made to your workflow or communication style to maintain high service standards. Discuss Results: Reflect on the outcome of your adaptability. Share how your flexibility contributed to resolving the challenge effectively and achieving positive customer feedback or results.

Conflict Resolution: Describe a situation where you effectively used verbal and non-verbal communication to resolve a conflict with a customer. Explain how you listened actively, acknowledged their concerns, and used clear language to address the issue. Product or Service Explanation: Share an example of how you communicated complex information about products or services to a customer. Discuss how you adapted your communication style to match their understanding level and used visuals or demonstrations as needed.

Lean into challenges. In an interview you want your instincts and reflexes to be sharp and natural. The line between an average performer and a top performer is thin. If you look at challenges as something you can overcome, when you will have no hesitation in your passion and determination to solve complex issues.

Identify the Issue: Describe a specific situation where you identified a problem or challenge affecting a customer or team. Analyze Solutions: Explain how you analyzed the situation to brainstorm and evaluate potential solutions. Discuss any factors you considered, such as customer needs, company policies, or available resources. Implement Action: Share the actions you took to implement the best solution. Describe the steps you followed and any obstacles you overcame to address the issue effectively. Outcome: Highlight the positive outcome or impact of your problem-solving approach. Mention any improvements in customer satisfaction, efficiency gains, or team collaboration resulting from your initiative.

One thing I find helpful is continuously smiling internally. Inflection in my voice which is very deep. Having great diction and utilizing my vocabulary to provide "positive" words when speaking and responding to the interviewer. There must be conviction in everything you say and do. The human mind is very good at discerning a "fake" individual these days.