Your clients are resistant to new quality protocols. How can you convince them of the importance of change?

To implement new quality protocols implicating customers indicates that there were issues that needed to be resolved in view of their satisfaction. The customers must be part of any proposed solution by the supplier to eliminate the resistance to implement any solution. Hence the importance of listening to the customer and respond accordingly.

1️⃣ Present Data: Use statistics and case studies to show the benefits of the new protocols. 2️⃣ Highlight Benefits: Explain how the changes will improve product quality, safety, and reliability. 3️⃣ Address Concerns: Listen to client worries and address them with clear, evidence-based responses. 4️⃣ Offer Demonstrations: Provide demos or pilot programs to showcase the effectiveness of the new protocols. 5️⃣ Showcase Compliance: Emphasize how the changes align with industry standards like ISO 9001, Lean, and Six Sigma.

Resistance is followed by reasons and reasons could be lack of skill or unwillingness to learn or fear of not being able to adapt. So, there needs to be a plan executed for this ERP which can start from understanding the gap, analysing & defining objectives to design the training accordingly and finally evaluating the progress after training delivery.

I could say: Listening to clients' concerns about new quality protocols is essential for overcoming resistance. Show empathy to establish trust and engage in open dialogue to uncover the root of their resistance, whether it’s fear of the unknown, potential costs, or workflow disruption. By understanding their perspective, you can tailor your approach to address specific concerns, demonstrating how the new protocols align with their goals and values, ultimately convincing them of the benefits of change in quality management.

In my experience, engagement is crucial when introducing new quality protocols. Break down the technical aspects of the changes and explain them in terms your clients can easily grasp. Use examples and analogies related to their industry to illustrate the benefits. Stress how these protocols are not just about compliance, but also about enhancing product quality, customer satisfaction, and operational efficiency. Ensure that they understand these improvements are investments in their business's future success.

Education empowers understanding and adoption. Break down complex quality protocols into relatable, industry-specific examples, highlighting the practical benefits. Explain how these changes will enhance their product's value, customer trust, and operational excellence. Emphasize that quality investments yield long-term gains, such as reduced recalls, increased customer loyalty, and improved brand reputation. By framing education as a collaborative journey, you can foster a culture of continuous improvement, where clients see quality protocols as a catalyst for their business's growth and success.

Educating clients by explaining the benefits of the new quality protocols, highlighting how they align with industry standards and best practices is very important for their buy in. Emphasize how these protocols can improve efficiency, enhance customer satisfaction, and increase competitiveness. Offer support and training to ensure a smooth transition, providing guidance on implementation and usage. By empowering your clients with knowledge and resources, you'll help them understand the value and importance of adopting these new protocols."

Clients find that it is beneficial to contract with consultants to conduct their ISO internal audits. This better prepares them for certification and surveillance audits from their registrars and fees up their employees.

O processo de educação passa pelo esclarecimento dos novos protocolos de qualidade, quais são as diferenças operacionais entre a prática atual e a nova após a implantação, os investimentos necessários e quais os retornos esperados a partir deste investimento. Deixar claro quais são os valores tangíveis e intangíveis associados aos novos protocolos de qualidade e quais as perdas para o caso de não segui-los. Um processo de treinamento imediato para adaptação rápida aos novos protocolos se faz necessário e um processo de Educação Continuada para todos (Da Direção aos executantes) os envolvidos pode trazer excelentes resultados no médio prazo e preparar melhor todo o time para outras mudanças futuras.

Emphasizing the concrete advantages of new quality protocols can work in your favor. Explain how these changes will improve product consistency, reduce defects, and minimize waste. Highlight the long-term cost savings and potential new market opportunities. By concentrating on these positive outcomes, you can help clients see change not as a burden but as a chance for growth and enhancement. Expect to shift their viewpoint by consistently sharing these benefits, offering real-world examples, and showing how the new protocols will contribute to their success and competitive advantage.

Showcasing the benefits of the new quality protocols by sharing success stories and case studies of similar clients who have benefited from their implementation. Use data and statistics to demonstrate proven positive impact. highlight how these protocols have led to tangible results and improved performance. By sharing concrete examples and evidence, you'll help your clients visualize the advantages and potential returns on investment, making them more likely to adopt the new protocols.

By implementing new quality protocols, you're not only enhancing product excellence but also driving business growth. Highlight how these changes will yield tangible benefits, such as increased customer satisfaction, reduced returns, and improved brand reputation. Emphasize the potential for expanded market share, increased revenue, and long-term sustainability. By framing quality improvements as a catalyst for success, you can transform skepticism into enthusiasm and create a culture that embraces continuous improvement.

Pode parecer óbvio, mas seguir novos e rigorosos protocolos de qualidade, por si só, já são excelentes estratégias de "Marketing" para produtos e serviços oferecidos. Ao se adaptar mais rapidamente que a concorrência aos protocolos mais rigorosos e divulgar esta nova condição, pode-se obter uma vantagem competitiva usando este argumento (de protagonismo e pioneirismo) como "vitrine" do que se está ofertando ao mercado. Um novo protocolo de qualidade pode associar ao julgamento de valor dos consumidores do produto ou serviço uma aura de qualidade superior à concorrência, inclusive, com a hipótese de "mais valia" para o produto ofertado em comparação com similares no mercado.

Clear and Tangible Benefits Quality and Satisfaction: Highlight how new protocols ensure greater product consistency, fewer defects and less waste. Emphasize long-term cost savings by explaining how reducing failures and rework contributes to this. Cost Reduction and Efficiency: Detail improvements in process efficiency and how these changes can open up new market opportunities. Show that by focusing on positive results, change is an opportunity for growth and not a burden.

Start small in an area that shows interest in your approach or a desperate group that is willing to do anything. Get your plan to collect data that shows improvement. Post daily or hourly if you can. Put the milestones on the chart and how those changes made a difference. Post a copy in the work area too so that you can get feedback from the operators. If they don’t like your methods they will go back to the old way

A implementação de um programa piloto é uma forma estratégica de demonstrar a eficácia de novos protocolos de qualidade sem reformular toda a operação de seus clientes. Escolha um projeto pequeno e controlado, onde os novos protocolos possam ser testados e os resultados possam ser claramente observados. Essa abordagem prática permite que os clientes vejam os protocolos em ação e entendam sua aplicação prática. O sucesso em um piloto pode criar confiança e abrir caminho para uma implementação mais ampla.

É possível que, dependendo do portifólio do cliente, seja necessário fazer um projeto piloto para que haja a comprovação do argumento de mais valia para os produtos ou serviços ofertados que estejam já adaptados a uma nova condição para cumprir os novos protocolos de qualidade. Da mesma forma, será possível, a partir do piloto, um melhor dimensionamento dos investimentos e adaptações necessárias para todo o resto. Outra forma de piloto pode ser associada às regiões de atuação no mercado, o que oefereceria uma excelente base de comparação dentro da própria empresa, comparando o mesmo produto ou serviço produzido já com a nova situação com outro ainda não subemtido à mudança, comparando a qualidade e valores financeiros associados à mudança.

Establishing a pilot program is a smart way to show how successful new quality protocols are. Pick a small, controlled project to test, and pay close attention to the outcomes. By using a hands-on approach, clients can gain confidence, comprehend the use of the protocols, and witness them in operation, which opens the door to a wider deployment.

Be careful that you don’t live at your client’s beck and call and you lose your family because you are absent. Sure support with healthy respectful boundaries. Implementing new as a consultant requires energy, patience, persistence and an internal company partner that is committed to the cause Development f the relationship is necessary. You can not do it alone.

Oferecer suporte contínuo é essencial para facilitar a entrada de seus clientes em novos protocolos de qualidade. Esteja disponível para responder a perguntas, fornecer treinamento e ajudar a solucionar quaisquer problemas que surjam. Um sistema de suporte robusto mostra que você está comprometido com o sucesso deles e disposto a investir tempo e recursos para tornar a transição suave. Esse nível de serviço pode aliviar seus medos e incentivá-los a se engajar mais plenamente com os novos protocolos.

Suporte e Acompanhamento Assistência Contínua: Ofereça suporte contínuo durante a transição para os novos protocolos. Esteja disponível para responder perguntas, fornecer treinamentos adicionais e solucionar problemas. Um sistema de suporte robusto demonstra seu compromisso com o sucesso dos clientes e a disposição de investir tempo e recursos para uma transição suave. Monitoramento e Avaliação: Monitore o progresso e os resultados da implementação. Realize avaliações periódicas para garantir que os objetivos estão sendo alcançados e ajuste conforme necessário. Esse nível de serviço pode aliviar medos e incentivar maior engajamento com os novos protocolos.

A partir de um planejamento bem feito e avaliações dos resultados obtidos, por exemplo, num plano piloto, é possível que ajustes em estratégia e cronograma sejam necessários. Toda a mudança traz algo novo a um sistema já estabelecido e a adaptação requer acompanhamento criterioso para que os resultados não se percam. O importante é estar aberto às discussões sobre os rumos do andamento da mudança, não abrir mão da implantação dos novos protocolos de qualidade e, se necessário, rever a forma, o investimento e o cronograma associados à mudança.

Na minha experiencia, Educação e Informação, devendo levar em conta a transparência na comunicação: Explicando minucionamente os novos protocolos e a razões por trás das mudanças, tudo isso utilizando-se de dados e exemplos concretos para mostrar os benefícios esperados. Algumas formas de fazer isto seria através de WORKSHOPS E TREINAMENTOS com sessões de treinamento para educar os clientes sobre os novos procedimentos: demonstrando como os novos protocolos podem ser aplicados de forma prática no contexto deles. Sendo assim o novo modelo um caminho de de BENEFÍCIOS CLAROS e TANGÍVEIS.

Clients may be reluctant to try new unless they see value. 1. Understand their case study and pain area 2. Create a short term and long term plan 3. Create small task level items to show how to achieve it 4. Governance and communication plan 5. Show predictions on where it will reach if plan is executed as designed 6. Ask for short pilot period if they unsure if long term plan 7. Execute and deliver results 8. Be in top of each item , be obsessed else execution may not be proper Good luck

What value are you bringing to the table? How can you show cost improvement through less customer returns so that you can show the expenditures to improve process control saves in failure costs

Make sure the new protocols are the “right” thing to do. Change is not always for the better. Make sure new protocols are aligned with applicable international Standards and industry protocols.

The change must be approached by involving those who will experience the change. Make it clear how this is a positive and needed to improve the work. Point out any advantages such as improve the process or more efficient way to manage the process.