Two call center agents are at odds during training. How will you navigate this conflict effectively?
Conflict is an inevitable part of any workplace, and call centers are no exception. During training, it's not uncommon for agents to have differing opinions or work styles, which can sometimes lead to disagreements. As a call center administrator, you are tasked with the challenge of navigating these conflicts effectively to ensure a cohesive work environment. The key is to approach such situations with empathy, clear communication, and a problem-solving mindset. By doing so, you can transform potential discord into an opportunity for growth and team building.
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Jeffrey AndersonProvider Quality Manager at Carelon Behavioral Health
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Joy Monday, CCSSVirtual Customer Support Maestro || Certified Customer Success Specialist (CCSS) ||Comprehensive Support across Social…
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Priscah MambweCustomer Service Representative | Assistant Credit Controller | Customer Experience | Expert in Resolving Customer…