How do you mitigate project risks with lessons learned?
Project risks are uncertainties that can affect the scope, schedule, cost, or quality of a project. They can cause delays, budget overruns, scope creep, or customer dissatisfaction. To prevent or reduce the impact of project risks, you need to learn from your past experiences and apply those lessons to your current and future projects. This is called project risk management, and it involves identifying, analyzing, prioritizing, responding, and monitoring project risks. In this article, you will learn how to use lessons learned as a tool to mitigate project risks and improve your project performance.
Lessons learned are the knowledge and insights gained from the successes and failures of a project. They capture the best practices, the problems encountered, the solutions implemented, and the recommendations for improvement. Lessons learned are valuable because they help you avoid repeating the same mistakes, leverage the proven strategies, and enhance your project management skills. You can collect lessons learned throughout the project life cycle, or at the end of each phase or milestone.
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RAHUL CHITTE
Global Head of Enterprise IT Applications [SAP® & Non SAP (Allied)], Digital Egghead & Globetrotter, Enterprise Solutioning, Large IT Programs, Blockchain, IoT, PRINCE2®, ITIL V3®, SCM Consultant.
Identify and document your lessons learned. This can be done through project retrospectives, post-mortem reviews, and other exercises. Analyze your lessons learned. Once you have a comprehensive list of lessons learned, take some time to analyze them. Identify common themes and patterns. Develop risk mitigation strategies. For each risk in your risk register, develop a risk mitigation strategy. This may involve avoiding the risk, reducing the likelihood or impact of the risk, or transferring the risk to another party. Implement your risk mitigation strategies. Once you have developed risk mitigation strategies, implement them and monitor their effectiveness. Share your lessons learned.
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Amit Sahoo
🔶️ In case you have historical project data , identify recurring risks and their underlying causes 🔶️Maintain a risk register to log all past , present issues with workaround, resolution, preventive measures 🔶️Early reporting of risk and escalations for prioritizion 🔶️Create an ownership and accountability matrix to assign risk. 🔶️Prepare risk mitigation plans with resources, action items and timelines. 🔶️Encourage team members to share lesson learnt at end of each project 🔶️Train resources to identify, assess and respond to risk effectively 🔶️Update stakeholders on status of risks and their mitigation. 🔶️Engage stakeholders in risk discussions to get their insights and inputs
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Nivita Dhameja
Top Voice on LinkedIn | Program Management | Agile | Scrum | Design Thinking
Mitigating project risks through lessons learned involves systematically documenting past project experiences, identifying recurring patterns, conducting root cause analyses, and maintaining a centralized repository of insights. By referencing this database when initiating new projects, teams can proactively address known risks and adapt risk management strategies accordingly. Sharing these lessons with the team, promoting a culture of continuous improvement, and benchmarking against industry best practices further enhance the ability to mitigate risks and improve project outcomes.
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Meena Gorgy, (PMP®)
Sales Engineer/ Account Manager
Lessons learned in project management are: -Valuable Insights: Lessons learned provide valuable project insights. -Successes and Challenges: They encompass project successes and challenges. -Best Practices: Highlighting effective practices. -Informed Decisions: Form the basis for informed decision-making. -Continuous Improvement: Drive ongoing project improvement efforts. -Process Refinement: Contribute to refining project management processes. -Enhanced Collaboration: Foster better team collaboration. -Optimized Outcomes: Help optimize project outcomes. -Efficiency Gains: Contribute to increased project management efficiency. -Cultural Impact: Encourage a culture of learning and improvement.
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Umashankar T.
Senior Manager at Invest India
In my experience while working in projects which have a long planning process in the traditional waterfall method for project planning, one has to evaluate the key risks a project can encounter early on.. Learning from other projects by using benchmarking and comparing the key project milestones in terms of project costs and timelines play a key role in evaluating risks and mitigating them. While opting for opportunities for improvement, there is a need for organisations to share these lessons across verticals and adopt mitigating steps at the organisational level. Project managers play a key role in identifying potential problems and possible solutions well in advance as part of the risks accessed for projects.
When collecting lessons learned, the methods and formats you use will depend on your project size, complexity, and culture. Interviews with team members, stakeholders, customers, and sponsors can be a great way to gain feedback and opinions on the project performance and processes. Surveys are also helpful for asking specific questions or rating different aspects of the project. Workshops with the project team and other relevant parties are a good way to discuss and document the lessons learned in a collaborative manner. Techniques such as brainstorming, root cause analysis, SWOT analysis, or fishbone diagrams can be used to identify and analyze the lessons. Reports or templates can be used to summarize and present the lessons in a structured way, including information on objectives, achievements, challenges, solutions, recommendations, and action items.
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Yakubu Akaba
Senior Project Manager at Capital One
As a project consultant, the approach I take is - ensure lesson are documented from sessions such as retrospectives, workshops, collaborations tool, etc - asses impact - document them using any tool of choice - asses impact and prioritize them based likelihood & severity - ensure ownership and deadline to resolution - track and follow through resolution
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Sanil M Mhatre
Director - Practice Domain Leader || Growth Strategy & Operations Excellence & Project Advisory || Manufacturing & Infrastructure || Ex-PwC || Ex-Deloitte || Ex-Mott MacDonald II Views are personal
When collating lessons learnt, it is important to map the lessons learnt during the project w.r.t, project management aspects such as, - People or Resources - Timeline - Cost or Budgeting - Procurement - Issues etc. This bifurcation helps co-relate the learning with specific issue and comprehend the solution suggested. Hence, you can align the solution with your own project and issue for better mitigation.
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Haseeb Jamal P.E.
Senior Manager (Projects and Operations) at Nayatel Pvt. Ltd
To collect lessons learned, Project Retrospection is conducted. It can be conducted in the form of a meeting, through document circulation, email, or any other communication channel. After that the PMO department documents the lessons learned and circulates to Project Managers of other departments and regions so that the issues could be prevented from re-occuring.
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Pablo Hermes
Project Manager at BairesDev
Especially on Agile Projects, by making the most out of the Retrospective Meeting: - Asking the team about areas of opportunity - Discuss issues you faced during the Sprint and how did you tackle/solve it - Have an open conversation on what would be the best route to tackle a potential risk
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Anand D.
Change Leader | Enterprise Agile Coach | Product Owner | Scrum Master | Project & Program Manager | Strategic Director | Thought Leader
Start by assembling a team comprising individuals intimately involved in the specific project or endeavor under scrutiny. Conduct a well-structured review session, encouraging candid discussions about both achievements and challenges faced. Thoroughly document these insights, categorize them into pertinent themes, and prioritize the most impactful takeaways. Foster a culture of continuous improvement by routinely revisiting and updating your repository of lessons learned. This method guarantees that the knowledge acquired from past experiences is effectively leveraged to enhance decision-making and prevent the recurrence of errors.
Organizing lessons learned is essential for making them easy to access, understand, and use. You can group them by categories such as project management, technical, business, and human factors. Additionally, you can rank lessons learned by their impact on the project success or failure. Assigning a status to each lesson learned, such as open, closed, or in progress, helps track progress and completion of required actions or changes. Finally, indicating the source of each lesson learned can validate and verify accuracy and relevance.
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Pablo Hermes
Project Manager at BairesDev
Keep a Lessons Learned Knowledge Base that is reviewed and populated by other stakeholders in the company on a regular basis. This should be a shared document with a standard structure that is part of the training of new team members.
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Danell Eduardo Rapozo Ramirez
Process Mining, Risk and Data
Lo más simple: El líder del proyecto lleva un registro de los eventos que ocasionaron retrasos o sobrecostos. Lo más complejo: Llevar una bitácora del proyecto con una herramienta tecnológica. Ambos servirán para la etapa de planificación, ayudando a incorporar la incertidumbre y los riesgos en la misma.
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Anand D.
Change Leader | Enterprise Agile Coach | Product Owner | Scrum Master | Project & Program Manager | Strategic Director | Thought Leader
Efficiently organizing lessons learned is a critical endeavor to maximize their accessibility and utility. Begin by classifying these insights into pertinent categories or subjects, encompassing areas like achievements, difficulties, prospects, and suggestions. Establish a structured framework that simplifies browsing and retrieval. Employ concise and lucid descriptions or headings for each lesson to improve searchability. Additionally, contemplate employing a knowledge management database or digital solution, specially designed to streamline the organization process and enable easy referencing.
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Khalid Abbasi
Project Manager @ Alive Tech Pvt. Ltd.
A lessons learned meeting can be a successful and effective method. To prepare, gather necessary information, people, and agenda items in advance, and set clear objectives and deliverables. This will inform all other steps and ensure everyone involved understands the outcomes. Gather and send details in advance, asking attendees to provide input. A partly asynchronous meeting allows attendees to think about their lessons learned before the meeting, leading to higher quality input. Feedback and discussion time are also improved, as the meeting objective is covered in advance.
Once you have organized the lessons learned, you need to store them securely, making them searchable and shareable. To do this, you can use a database or software tool to store the lessons in a digital and centralized way. This will enable you to search, filter, and sort the lessons by category, impact, status, or source. Additionally, you can store the lessons in a repository or library in different formats such as reports, documents, videos, or audios. Furthermore, an archive or backup can be used to preserve the lessons for future reference or audit purposes and protect them from unauthorized access or loss.
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Anand D.
Change Leader | Enterprise Agile Coach | Product Owner | Scrum Master | Project & Program Manager | Strategic Director | Thought Leader
Begin by selecting a suitable repository or knowledge management system, whether it's a digital platform, document management software, or a physical filing system. Ensure that this storage method allows for easy categorization and retrieval of lessons based on relevant themes or topics. Clearly label and document each lesson, including the context, insights, and actionable recommendations. Regularly update and maintain this repository, incorporating new lessons as they arise. By establishing a well-organized and accessible storage system, you ensure that the wealth of knowledge gained from past experiences remains readily available to inform future decisions and drive continuous improvement.
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Khalid Abbasi
Project Manager @ Alive Tech Pvt. Ltd.
Lessons learned are typically stored in an electronic database for future sharing and dissemination, enabling users to easily identify and search for lessons by keyword. Store all lessons learned documents in a easily accessible location, like Google Drive, for easy access by the project team, other organization teams, and stakeholders.
The final and most important step is to use the lessons learned to mitigate project risks and improve your project performance. Reviewing the lessons learned can help identify and analyze potential or existing project risks, allowing you to assess the likelihood and impact of the project risks, and determine the appropriate risk response strategies. Applying the lessons learned to your project planning, execution, monitoring, and control processes can prevent or reduce the project risks. Additionally, sharing the lessons learned with your project team, stakeholders, customers, sponsors, and other project managers can enhance collaboration, learning, and innovation. This can help align the project vision, goals, and objectives; resolve conflicts; celebrate achievements; and foster a culture of continuous improvement.
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Haseeb Jamal P.E.
Senior Manager (Projects and Operations) at Nayatel Pvt. Ltd
To harness the value of lessons learned in an organization, it's crucial to systematically capture, review, and disseminate insights from past experiences. This knowledge should inform decision-making, drive process improvements, and serve as a foundation for best practices and training. By creating a culture of continuous learning and integrating lessons into daily operations, organizations can adapt, grow, and enhance their overall performance.
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Wael Elewa
PhD Student at Ain Shams University | Master of Science in Civil Engineering | An Authority on Construction | Experienced in Prestigious Luxury Real Estate Projects
The process of capturing and sharing lessons learned during a project serves as a critical success factor in improving performance for current and future projects, especially those lessons related to project risks. Documenting such risk-related lessons in the ’lessons learned register’ is considered a best practice and should be an ongoing activity, ensuring that the register remains current. The register should be updated with those techniques that were efficient and effective in identifying risks, effective risk responses that were used in earlier phases and may be useful for later phases in a given project or other projects, and findings from risk reassessments, each of which facilitates the improvement of future performance.
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Pablo Hermes
Project Manager at BairesDev
Using the Japanese concept of Yoko Ten Kai, which means the information should be shared horizontally across the company to allow others to learn from their peers and apply the Lessons Learned to their own work. This increases collaboration among peers and speeds up the onboarding of new team members.
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Marcel Deurhof
Passionate about "Predictable Project Success" through a culture of "Getting It Done". Offering expertise in Project Management, Project Advisory Services, Troubleshooting, and Coaching.
Lessons learned are hard to implement in a new team. I propose to use the risk management practice to enter and manage the risk of of not using the key lessons learned. The herein defined mitigations help simplify the education of the lessons learned into new team.
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Anand D.
Change Leader | Enterprise Agile Coach | Product Owner | Scrum Master | Project & Program Manager | Strategic Director | Thought Leader
Begin by regularly reviewing the stored lessons, ensuring that they remain up-to-date and relevant. When facing a new project or challenge, consult these insights to inform decision-making and avoid repeating past mistakes. Encourage open discussions within your team, referencing applicable lessons to enhance problem-solving and decision-making processes. Implement actionable recommendations and strategies derived from lessons learned to improve project outcomes or processes. Continuously track and measure the impact of these implementations to assess their effectiveness.
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Sanket Joshi
Section Head and Manager - Process Automation | Jacobs | Pharma | Batch | Life Science | DeltaV DCS | Computer System Validation | MBA in Project Management
Lessons learnt from previous projects is an effective tool to mitigate risks in current projects. As an example, our team suffered a lot during one of the project due to lack of approved change management process resulting into a lot of different interpretations by different stakeholder when it came to change category evaluation. This created a deadlock situation and obviously impacted the schedule causing a lot of rework as well. Thus, in next project we used this lesson (learnt hard way) and in initial stages of the project itself, we had change management process discussed, reviewed and approved by the client to avoid stress in later stages of project. This proved to be a superhit strategy.
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Shirandi Ekanayake
Experienced Software Engineer
Even though projects are temporary endeavours having definite starts and ends, documenting lessons learned becomes organisational asset those rolls from one project experience to many. It covers a certain area of knowledge management ensuring knowledge retains with organisations when experienced employees leave the organisations. Before undertaking a new project, during the feasibility lessons learned documentations of previous projects adds up to brain storming sessions that will definitely help to mitigate the known risks , to identify the potential risks and to recall the strategies will help projects to flow within the planned budget and the schedule avoiding cost overruns and time overruns.
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Katie Kasim
Senior Scrum Master | Agile Project Manager
In my experience to prevent or reduce the impact of project risks, you need to learn from your past experiences and apply those lessons to your current and future projects. This is called project risk management, and it involves identifying, analyzing, prioritizing, responding, and monitoring project risks. Making risk plans and learning from past experiences definitely helps in risk mitigation.
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