How can you use active listening to address power dynamics in a group?

1 Positional power

Positional power, which is derived from someone's role, rank, or position in a group or organization, can affect how people speak, listen, and respond to each other. As a facilitator, you can use active listening to address positional power by acknowledging different roles and responsibilities of the group members and clarifying the purpose and expectations of the facilitation process. It's also important to encourage the group members to share their perspectives, experiences, and ideas, while giving equal attention and respect to everyone. Ask open-ended questions that invite exploration and challenge views, instead of leading or biased questions. When summarizing what you hear from the group members, check for understanding and agreement without imposing your own interpretation or solution.

2 Personal power

Personal power is the power that comes from someone's personality, charisma, or confidence in a group. For instance, an individual who is outgoing, persuasive, or assertive may have more personal power than a person who is shy, quiet, or passive. This can affect how people express themselves, influence others, and take initiative in a group; creating a sense of dominance, competition, or intimidation. As a facilitator, active listening can be used to address personal power by recognizing the different communication styles and preferences of the group members and creating a safe and supportive space for everyone to be heard. It's important to balance the participation and contribution of the group members while inviting feedback and input from those who are less vocal or more reserved. Additionally, validating and appreciating the strengths and skills of the group members while acknowledging their diversity is key. Lastly, reframing and redirecting any negative or aggressive comments or behaviors can help promote positive and constructive interactions among the group members.

3 Cultural power

Cultural power is the power that comes from someone's cultural background, identity, or affiliation in a group. For example, a person who belongs to a dominant culture may have more cultural power than a person who belongs to an oppressed culture. Cultural power can create a sense of inclusion, exclusion, or discrimination. As a facilitator, you can use active listening to address cultural power by being aware of your own biases and stereotypes and being open to different cultural perspectives. Additionally, it is important to respect and honor the diversity of the group members and use inclusive language and nonverbal communication. Furthermore, it is essential to seek clarification when there are cultural misunderstandings or miscommunications and foster cross-cultural learning and dialogue among the group members.

4 Situational power

Situational power is the power that comes from someone's circumstances, context, or environment in a group. For example, a person who has more access, resources, or opportunities may have more situational power than a person who has less. This can affect how people cope, adapt, and thrive in a group, and can create a sense of advantage, disadvantage, or injustice. As a facilitator, active listening can be used to address situational power by being sensitive to the different challenges and needs of the group members while providing support and assistance when needed. Additionally, leveraging and sharing the different resources and opportunities of the group members can create a sense of collaboration and mutual benefit. It is also important to address and resolve any conflicts or issues that arise from situational power differences and facilitate fair and equitable solutions. Finally, celebrating and recognizing the achievements and successes of the group members can create a sense of empowerment and motivation.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?