How can you develop a chatbot that is both informative and persuasive?

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Chatbots are becoming a common tool for customer support, as they can provide quick and accurate answers to common queries and reduce the workload of human agents. However, chatbots are not just information providers, they are also communication agents that can influence the customer's perception of the brand, product, or service. Therefore, developing a chatbot that is both informative and persuasive is a key challenge for customer service operations leaders and managers. In this article, we will share some tips and best practices on how to design and optimize a chatbot that can deliver both information and persuasion to your customers.

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