Here's how you can measure conflict resolution performance against industry standards.

Outlining metrics for conflict resolution is fundamental to the reconciliation process and effective team coexistence. Conflicts have always existed, but with your work, their resolution is the determinate. Thus, dictating the rules, metrics, of how to proceed, both parties, in case of conflict will make the process of resolving projects, achieving goals, selling more and close more contracts, so as not to be harmed if there are internal conflicts.

Métricas são extremamente importantes principalmente quando se fala na relação entre cliente-fornecedor. A quantidade de conflitos a serem resolvidos (reclamações) versus a quantidade de conflitos que de fato são resolvidos pode fornecer uma informação valiosa de quão preparada a organização está com a satisfação e experiência do cliente. O tempo de resposta também é um fator que não deve ser negligenciado.

The mental health of all company employees is directly linked to conflict resolutions and the results after resolutions. Whether the result is positive or negative from the conflict resolution process, the subsequent analysis of the results, changes to the resolution guidelines, feedback to those involved, will be the determining factors in the final result to be achieved in the company and employee process.

Estabelecer reuniões entre os pares em cargo de liderança para compartilhar as experiências de resolução de conflitos é uma ferramenta importante. É um momento em que se pode opinar e receber insights que serão úteis em algum momento.

Feedback after a conflict resolution dynamic brings a significant benefit to the performance of the company and its collaborators because through feedback, and its understanding, proactive actions and active listening will be part of the company's daily routine. That said, the important thing is through the established metrics, analysis and feedback on conflict resolution strategies that a productive work environment and results will be established.

To assess the efficacy of a conflict resolution training program, use pre- and post-training surveys to measure changes in knowledge and confidence. Observe participants in role-playing exercises and real-world situations. Administer tests and quizzes to evaluate understanding, and follow up with long-term surveys and interviews. Track organizational metrics like incident reports and performance changes. Collect immediate feedback, conduct focus groups, and compare results with control groups.