Here's how you can enhance internal communication within an organization using new technology.
In today's fast-paced corporate environment, effective internal communication is pivotal for success. New technology offers numerous avenues to streamline and enhance this communication, fostering a more connected and productive organizational culture. By leveraging these advancements, you can ensure that your team stays informed, engaged, and aligned with your company's goals. Here's how you can utilize new technology to improve internal communication within your organization.
Instant messaging platforms have revolutionized the way employees interact on a daily basis. These tools provide a quick and efficient method for team members to share information, ask questions, and collaborate in real-time. Unlike emails, which can get buried in an inbox, instant messages prompt immediate attention and responses. This immediacy helps to maintain a steady flow of communication and keeps everyone on the same page, especially in time-sensitive situations.
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Una de las mejores experiencias que he vivido y estoy viviendo con mis equipos es compartir distintos espacios de mensajería instantánea con ellos. Evidentemente tenemos por proyectos pero también intento por categorías laborales y también por afinidades. Y es aquí donde empieza a despegar la parte más emocional: chat de afinidades, dentro del trabajo. El chat de afinidad dentro del contexto laboral se escoje (no se te asigna) y consigue subir el apego a la compañía por ofrecerte esa elección de algo querido. A demás, consigue subir tu autoestima (engage con tus compañeros y compañeras de trabajo) igual que sentimiento de pertinencia en tu empresa por compartir información, no estrictamente operativa laboral
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Instant messaging platform is an effective digital communication tool for employees to interact daily. However is it important to do the following ■Establish guidelines for usage such as response time, appropriate use of channels and tone of communication. ■ Promote open communication: This will encourage team members to update progress regularly and keep everyone informed. ■ maximising messaging features such as tags, threads and file sharing to keep message organised and ensure communication is accessible and actionable.
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Imagine needing a quick answer or brainstorming an idea on the fly. Instant messaging eliminates the wait associated with emails, allowing for immediate action and decision-making. Plus, these platforms are versatile. They go beyond text chat, offering file sharing, video calls, and integration with other business tools, streamlining workflows and enhancing overall efficiency. However, instant messaging's true power lies in its ability to foster a more cohesive work environment. These platforms create informal spaces for team discussions, fostering camaraderie and spontaneous idea exchange. It's like having a virtual conference room readily available, encouraging collaboration and employee engagement.
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Algumas dicas importantes: 1. Use plataformas como Slack ou Microsoft Teams para comunicação e colaboração em tempo real. 2. Implemente intranets modernas para centralizar informações e documentos. 3. Utilize videoconferências com Zoom ou Google Meet para reuniões virtuais. 4. Integre bots para automatizar tarefas repetitivas. 5. Use ferramentas de feedback instantâneo. 6. Adote aplicativos móveis para acesso remoto. 7. Integre todas as ferramentas de comunicação. 8. Garanta a segurança da informação.
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El lenguaje del chat se ha convertido en un lenguaje natural para todos nosotros. No podemos negar cómo Whatsapp nos ha culturizado en un tipo de comunicación en tiempo real, escrita (o hablada) y de gran impacto para una respuesta inmediata. Qué empresa no le gusta esta inmediatez? Es un sistema de comunicación que está ganando terreno a muchos entornos que ni habían despegado en muchas empresas: Intranets, portales del empleado, listas de distribución (email), etc. El chat corporativo actualemente representa el medio de comunicación más importante en todas las organizaciones del mundo. De ellas depende si esta mensajería instantánea sucede dentro de un chat corporativo propio o sucede fuera (Whatsapp, Telegram, etc.)
Collaboration tools are essential for teams that are not always physically together. These platforms offer a centralized space where documents can be shared, edited, and commented on by anyone with access, regardless of their location. The ability to work simultaneously on projects not only improves productivity but also ensures that all team members have the most up-to-date information, reducing the likelihood of miscommunication or duplicated efforts.
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Hoy es importantísimo disponer de una suite con herramientas de colaboración en línia como las que dispone Microsoft Office o Google Apps. Estas herramientas son esenciales para maximizar la producctividad en el diseño y desarrollo de proyectos entre equipo interdisciplinares en las empresas, igual como la optimización del tiempo en cuanto a la validación de las ideas y conceptos que todos los participantes plasman en esos documentos compartidos. A día de hoy, no imagino un trabajo colaborativo entre distintos compañeros de trabajo (internos o externos a la organización) sin los documentos en línea compartidos y trabajados al mismo tiempo con todos.
Video conferencing technology has become a cornerstone in maintaining face-to-face communication among remote and distributed teams. It allows for more personal interactions, which can be critical for discussing complex topics or when non-verbal cues are important. By facilitating virtual meetings, video conferencing helps bridge the gap between different office locations and remote workers, promoting a more inclusive and engaged organizational culture.
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From my years of experience as a corporate communicator, there has never been a tool that promote an effective flow of communication like the video conferencing. connecting remote worker to non-remote workers and successfuly meeting with various team members without leaving your place if immediate attention. It is almost as though it is an in person meeting with participants actively engaged, making connections and collaborating as a team, all at the same time in an organized manner. It not only limits the rowdiness in movement from one place to another in the office but also gives room to be in multiple places, i.e your place of assignment or choice and in a meeting virtually.
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La videoconferencia está representando uno de los actos más sencillos y que más dinero (en forma de tiempo) está haciendo ganar a las empresas. La posibilidad de reunirse de forma telemática sin necesidad de gastar tiempo en desplazamientos, carreteras, vehículos, parkings, recepciones y esperas es espectacular. Sí hay que recalcar que la reunión telemática sustituye a una reunió de prospecto y de seguimiento. Yo no aconsejaría hacer una reunión importante o que sepas que el encuentro va a necesitat de 'parte emocional' importante para avanzar en un proyecto.
Social intranets combine the familiar aspects of social media with the professional needs of an organization. They provide a platform where employees can post updates, celebrate milestones, and share knowledge across departments. This not only improves communication but also helps to build a sense of community within the workplace. Social intranets encourage open dialogue and make it easier for employees to connect with colleagues they might not interact with regularly.
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A streamlined internal communication in an organization is quite crucial to facilitate accountability, ownership and reject hearsay. At the same time, linking such communication with Social Intranets makes it much better. I have recently introduced AI to my work communications and it turned out to be smooth. One such example is read.ai which offers to attend your scheduled online meetings automatically, record the conversations for you and prepare the transcripts and highlights of the meeting along with action items. So even if you cannot join the meeting for a reason, this service can, making the communication streamlined for you as well as the organization.
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La intranet social es un concepto relativamente nuevo aunque hoy (2024) tanga algo más de 10 años. Junta dos conceptos antagónicos que hacen una simbiosis magnífica: (1) el concepto de 'intranet' donde cada empleado tiene su espacio personal privado donde encontrar información relacionada con su trabajo y relación con la emprea donde trabaja (2) 'social' como concepto de parte de relación con todo el universo de los demás Juntos forman una plataforma que se combinan ambos mundos encontrándose armoniosamente la parte privada del 'usuario' (trabajador) estanca con la parte más pública y de relación con sus compañeros de trabajo en la misma empresa, para publicar y comentar aspectos tan amplios delimitados por su organización
Ensuring that communication tools are accessible via mobile devices is crucial for today's workforce. With the rise of smartphones and tablets, employees expect to be able to access work-related information from anywhere at any time. By implementing mobile-friendly communication solutions, you allow your team to stay connected even when they're out of the office, which is particularly beneficial for field workers or those with flexible work arrangements.
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Desde la aparición del smartphone y el ordenador portátil (casi parejos a nivel masivo), se empezó a imponer una cultura subyacientemente en las empresas sobre la mobilidad. Esa mobilidad ha traído unas ventajas e inconvenientes a día de hoy directamente proporcionales al nivel teletrabajo, reconocido o no (remunerar tiempo fuera del espacio y tiempo corporativo o no hacerlo). En cualquier caso, es indudable que hoy la mayor parte de trabajos incluyen una parte 'móvil' que antes (sólo hablamos de unos 10 años) era 'fija' imprescindible e inconcebible en una gran mayoría de puestos de trabajo
Implementing systems for feedback within your communication technology stack can lead to continuous improvement in internal processes. These systems enable employees to voice their opinions and provide input on various aspects of the organization. When team members feel heard and see their suggestions being implemented, it fosters a culture of trust and collaboration. Feedback systems also offer valuable insights into potential areas of improvement for communication strategies.
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Additionally, consider integrating AI-powered chatbots to handle routine inquiries and provide instant responses apart from the in-person conversations for important scenarios. This can free up time for employees to focus on more complex tasks and ensure that common questions are answered promptly. Also, emphasize the importance of regular training on new communication tools. Providing ongoing education ensures that all employees are comfortable and proficient with the technology, maximizing its benefits. By staying current with technology trends and continuously improving skills, the organization can maintain effective communication and adapt to future changes seamlessly.
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New tech is always great in internal communication. Like using AI-driven chatbots can make internal communication awesome by providing instant support and information to employees. This in turn will enhance efficiency and reducing response time. But remember, they should work with humans, not replace them! Technologies like VR can enhance and make training fun, but we still need real connections for teamwork and a happy workplace vibe. Mix cool tech with human interaction - keeping things efficient and adding that personal touch that makes “awesome internal comms”
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