Here's how you can effectively communicate with team members post a technical support error.

Effective communication with team members following a technical support error involves several key steps to ensure clarity, accountability, and resolution. I firmly believe in communicating clearly and concisely. Send a brief message to all relevant team members explaining the situation, the impact, and immediate steps being taken. Follow up with a more detailed report that includes a thorough explanation of the error, root cause analysis, and mitigation steps.

Being human is mostly composed by running into mistakes. What matters is to learn from errors, and sometimes, by running through errors, you can ask yourself "what can I do to avoid running myself into the same error, or even avoid other members to run through the error"? As per experience, this question has driven to me to open hundreds of product or process improvement request through JIRA, and fix the root cause of which were the main drivers to have people from different teams to run into the same scenario. This small and big.. assume we're human and we run into mistakes.. learn and move on to the next step. Trust each other, a good Leader or Manager won't judge you, but they'll give you their hand to show you how to avoid it again.

Lo importante después de un error es identificar donde se tienen las oportunidades dentro del equipo para evitar volver a cometerlo además de dar solución rapida y efectiva a las consecuencias qué se haya originado

Accepting the issue and realizing there was a mistake is the first part, have a open floor discussion, better to have a transparency culture so genuine ideas would come out.

Understanding where it went wrong, try to collect all details as possible, starting from user feedback, logs, reports etc. so you have a better idea.

Once you collect all relevant information, time to know where to start the back tracking and know the exact cause of the issue.

Come up with short term, long term, temporary, permanent kind of solutions depending on the issue, know next time when to apply what. Do consider about the dependencies when proposing a solution.

Implementing needs to be done with correct precautions, as per the business nature and impact of the issue. Make sure to send a company wide email with the schedule time, details and contact person details.

Take time to openly discuss about the implementation and its result, check with users, ask to document it with your team members.

Informed the team that its nothing to be worried about as issues do come and that is why technical support team is required, and quickly needed to be forgotten and move on, thank the team for the contribution.