Here's how you can conquer resistance to adopting new technology as an after-sales professional.

1 - Educate and Inform 2 - Clear Communication 3 - Demonstrations and Tutorials 4 - Address Concerns and Fears 5 - Listen Actively 6 - Empathize 7 - Highlight Benefits and ROI 8 - Case Studies and Success Stories 9 - Quantifiable Benefits 10 - Provide Support and Training 11 - Comprehensive Training Programs 12 - Ongoing Support 13 - Pilot Programs 14 - Trial Periods 15 - Feedback Loops 16 - Simplify the Transition 17 - Step-by-Step Implementation 18 - Integration Assistance 19 - Build a Strong Relationship 20 - Regular Check-Ins 21 - Personalized Approach 22 - Leverage Influencers and Champions 23 - Identify Key Stakeholders 24 - Involve Leadership 25 - Highlight Competitive Advantage 26 - Market Positioning 27 - Industry Trends

One thing I found useful in today's emerging digital age, to embrace change. Because the digital Era is here to stay and is obviously an evolving cycle, we all need to stay updated with these changes by embracing. Embracing the change will definitely help to make challenges easier to overcome.

Communicate the Vision, Connect to Values and Objectives, Highlight Benefits for the Stakeholders, Address Concerns and Challenges, Create a Sense of Urgency and Foster Engagement and Ownership

Clearly Communicate the Benefits； Provide Comprehensive Training； Emphasize Ease of Use； Offer Ongoing Support； Gather Feedback； Highlight Early Adopter Successes； Foster a Culture of Innovation； Provide Incentives； Leverage Influencers； Emphasize Long-Term Benefits； By addressing these key factors, you can help mitigate resistance and guide your customers towards successful adoption of new technologies in the after-sales context.

Precisamos ter um olhar mais meticuloso e empático para geração de treinamentos, aperfeiçoamento dos hard skills tem como objetivo saciar os desejos de humanos, alias trabalhamos para beneficiarmos e melhorar a qualidade de vida da humanidade. Ter empatia pelos consumidores é o primeiro passo. Os treinamentos com intensidade tem que ter propósito, tem que ter sentido aos colaboradores, ser transformador, mas não só por alguns momentos. Precisa criar gatilhos de mudança de paradigmas, de postura de vida. Tem que ter sentido na vida como um todo.

We need to offer differents types of training, since we are diferent, and the main objective when we are training people is engagement. Making them promoters of the new process or tool, and new trainers for other people who don't know the new features.

New technology enhances life by improving tracking, facilitating effective communication, and keeping clients informed. Adapting to technology through training is a powerful tool that simplifies and improves our lives.

Não existe o certo ou errado na hora de receber insights e feedbacks, sendo positivos ou negativos, precisamos coletar esses dados de forma madura e compreensível. Através destes dados conseguimos visualizar a necessidade da equipe e quais melhorias temos a desenvolver. O maior vilão dos feedbacks é a gestão, que precisa ter o conhecimento necessário para fazer filtros e não se deixar envolver por dados emocionais próprios. O gestor tem papel fundamental no ciclo de feedbacks, pois tem que ter abertura para as coisas mais insanas e sem didática, pois o pulo do gato muitas vezes estão nos insigths mais loucos.

Implementing new technology is not a one-and-done deal. Create feedback loops where your team can voice their experiences and concerns. This not only helps in fine-tuning the system but also makes your team feel valued and heard. Their insights can lead to practical tweaks that enhance functionality and user-friendliness, ultimately leading to greater acceptance and smoother integration of the technology.

Create Feedback Loops is very necessary to organize the process, and make your team more comfortable expressing their ideas, suggestions and complaints. Furthermore, you should take the opportunity and select which ideas you can use to obtain a better result, modify processes or make you think about something.

Recognize and celebrate the small victories as your team progresses with the new technology. For instance, if a team member completes a complex data migration using the new software,latestke a moment to acknowledge their achievement. Whether it's a successful transaction, a positive customer review, or mastering a new feature, highlighting these wins boosts morale and reinforces the new system's value. This positive reinforcement acknowledges individual and team efforts and helps build momentum, encouraging others to confidently embrace thlatestew tools. Creating an environment that celebrates achievements'll foster a culture of innovation and adaptability, making the transition smoother for everyone involved.

For any new change the onus is on the leader to lead by example and perform & implement action first satisfactorily and then successfully. Objective of the team is to achieve results which can be easily obtained if the leader is good enough to convince the team and team is mature enough to understand the need of the change. Everyone must be mentally prepared that “CHANGE IS THE ONLY CONSTANT” and it is almost inevitable to ignore the change with the type of environment we are in and everyday something new is invented/proposed

Um líder visionário abraça a tecnologia e a utiliza como ferramenta para o sucesso da equipe. Ao invés de apenas ditar regras, demonstre o seu compromisso participando ativamente da implementação de novos sistemas. Experimente as ferramentas, enfrente os desafios e compartilhe suas vivências, tanto os triunfos quanto as dificuldades. O entusiasmo é contagiante! Um líder engajado com a tecnologia inspira a equipe a fazer o mesmo. Ao demonstrar o potencial transformador das ferramentas digitais, você motiva os membros da equipe a explorar novas possibilidades e abraçar a inovação.

Em todas as áreas esse exemplo de liderança tende a ser bem quisto no ambiente de trabalho, mas, vejo que dentro dos ambientes de comunicação e pessoas isso se torna imprescindível, quando existe de fato uma liderança presente, ativa e que enfrenta as batalhas, dores e dificuldades junto da equipe todo o caminho se torna mais fácil, isso aumenta os elos de união e fortalece o time como um conjunto. Como sempre falo, um bom líder não pode deixar de olhar para as individualidades de cada um e entender antes de tudo o lado humano.

Ensure smooth transition to new technology by offering continuous support. For instance, when my company introduced a new service platform, we set up a dedicated support team to assist employees. Be patient and accessible to address any initial issues. Encourage your team to practice and explore the full potential of the tools available. Ongoing support made our employees more comfortable and proficient, significantly reducing long-term resistance to the new platform.