You're facing opposition on new healthcare technology adoption. How will you navigate conflicting viewpoints?
Navigating the adoption of new healthcare technology can be a challenging journey, especially when faced with opposition. It's not uncommon for healthcare professionals to encounter resistance from various stakeholders who may be apprehensive about the changes such technology brings. Understanding their concerns, addressing the potential risks, and highlighting the benefits are essential steps in managing conflicting viewpoints. The key is to approach the situation with empathy, clear communication, and a strategic mindset to ensure that the transition to new technology is as smooth and beneficial as possible for all involved.
When introducing new healthcare technology, it's crucial to listen actively to the concerns of those who are resistant. Opposition often stems from fear of the unknown, potential job displacement, or doubts about the technology's effectiveness. By creating forums for discussion and expressing genuine interest in their worries, you can begin to build trust. Acknowledge the validity of their concerns and provide evidence-based responses that demonstrate how the technology can improve patient care and workflow efficiency.
-
JEAN JUNIOR EYE NGOA
Medical Doctor || Associate Researcher (TRF) ||AFROMED Senior Researcher Fellow 2024|| Project Manager || Social Media Manager F.H.P|| Founder Medical Art Academy || Ex-Jr member 🇨🇲 Parliament || YALI RLC Fellow 2024
As a health care manager, I think it is very relevant to develop a team spirit, active listening, and understanding the beliefs of each other and their needs. Use the STAR (Situation-Task-Action-Results) approach to help those who are resistant change their minds when implementing a new technology. The resistants have to be a part of the process because, when they take part, they realise its importance and feel confident.
-
Dr. Julio César Henk
Healthcare Manager | Director | Educator | Dentist | Mentor | Healthcare Marketing Specialist | Corporate Strategist | Speaker | Auditor | Commercial Innovator | UX, CX, EX Expert | Born Motivator
Escuchar activamente a las personas que se resisten ayuda a reconocer sus temores y necesidades, lo que facilita la adaptación. Este método aumenta la aceptación y fortalece la cohesión del equipo y la confianza en la dirección. La empatía y el apoyo son esenciales para transformar la resistencia en trabajo en equipo, lo que garantiza una implementación exitosa y un ambiente de trabajo positivo.
It's important to address the perceived and actual risks associated with new healthcare technology. This means conducting thorough risk assessments and developing contingency plans for potential issues. By transparently discussing these risks and showing that you have considered and prepared for them, you can alleviate some of the fears. Make sure to involve all levels of staff in this process, as frontline workers often have valuable insights into practical challenges and solutions.
-
JEAN JUNIOR EYE NGOA
Medical Doctor || Associate Researcher (TRF) ||AFROMED Senior Researcher Fellow 2024|| Project Manager || Social Media Manager F.H.P|| Founder Medical Art Academy || Ex-Jr member 🇨🇲 Parliament || YALI RLC Fellow 2024
When we come to implementing new habits, technology, etc., it's necessary to conduct a need assessment. But the healthcare team has to keep in mind that this comes with some modifications and adaptations. I remember when I had to implement a new x-ray in my service. We took a look at the need and realised that the old one wasn't helping. good results for us. Three months earlier, we called an expert to explain and had some meetings with the radiology team. When the devices came, it was easier because they were well prepared and knew what to do. The transition took place without any issues or resistance.
-
Roopesh Krishnamoorthy
some of the biggest risk concerns with new tech is involving HIPAA policies and patient privacy acts. Most clinicians have a controversial opinion of whether it is ethical to allow documentation at home in their laptops with the tech software or not, many believe it is safe and compliant with HIPAA if all the documentation is done at the clinical setting to avoid leak of information. With new features in the software, it can also be overwhelming to get used to the new system. Effective communication and addressing the concerns and risks at hand are critical to satisfy the employees.
-
Dr. Julio César Henk
Healthcare Manager | Director | Educator | Dentist | Mentor | Healthcare Marketing Specialist | Corporate Strategist | Speaker | Auditor | Commercial Innovator | UX, CX, EX Expert | Born Motivator
Al implementar nuevas tecnologías sanitarias, es fundamental abordar los riesgos percibidos y reales. Reconocer y evaluar estos riesgos ayuda a crear métodos de mitigación y comunicación efectivos. Al involucrar al equipo en este proceso, se fomenta la confianza y la transparencia, lo que facilita la transición y reduce la resistencia. Un enfoque proactivo en la gestión de riesgos garantiza una adopción más segura y eficiente, que beneficia tanto a los pacientes como a los profesionales de la salud.
To win over skeptics, emphasize the tangible benefits of the new technology. Explain how it can enhance patient outcomes, streamline processes, and ultimately save time and resources. Use case studies or examples from other institutions where similar technology has made a positive impact. By focusing on the practical advantages and how they align with the values of your healthcare organization, you can create a compelling argument for adoption.
-
Arief Ashar
Unlocking Potential | L&D and Performance Management Facilitator | Cultivating a Culture of Continuous Improvement
Clearly articulate how the technology will improve current processes. Use data and real world examples to back up your claims. You can address concerns and skepticism head on by highlighting the positive impact. Show stakeholders how the technology aligns with their goals and values, emphasizing the long term benefits it can bring to both patients and the organization. This positive framing can shift the narrative and build a coalition of support for the new technology.
-
Praquemsalvavidas Dr Paulo Mendes
Gestor / Treinamento e engajamento de equipe / Coord. Médico Samu RJ / Liderança / Inteligência competitiva / Founder @praquemsalvavidas / #aph #samu192 #ambulancia/ > 10 mil seguidores / > 4 milhões views /
A implantação de novos sistemas sempre passará por dificuldade inicial entre equipes. Somente os treinamentos, feedbacks, demonstração dos benefício e reuniões periódicas podem minimizar os conflitos e otimizar os processos de implantação. As dificuldades iniciais passam, mas os benefícios ficam e daqui a pouco os profissionais não vão querer mais voltar atrás, e vai sugerir cada vez mais ampliação das tecnologias.
Clear and consistent communication is vital when managing opposition to healthcare technology. Develop a communication plan that includes regular updates, training sessions, and opportunities for feedback. Ensure that all messaging is jargon-free and accessible to staff with varying levels of technical expertise. By keeping everyone informed and engaged throughout the implementation process, you can reduce misunderstandings and build a sense of collective ownership over the new technology.
-
JEAN JUNIOR EYE NGOA
Medical Doctor || Associate Researcher (TRF) ||AFROMED Senior Researcher Fellow 2024|| Project Manager || Social Media Manager F.H.P|| Founder Medical Art Academy || Ex-Jr member 🇨🇲 Parliament || YALI RLC Fellow 2024
Communication is the cornerstone of each process in the team implementing a new process or technology. It's also important to be transparent , open-minded, open to feedback (positive or not), and simplify the knowledge approach to be understood.
-
Dr. Julio César Henk
Healthcare Manager | Director | Educator | Dentist | Mentor | Healthcare Marketing Specialist | Corporate Strategist | Speaker | Auditor | Commercial Innovator | UX, CX, EX Expert | Born Motivator
El manejo de la oposición a la tecnología sanitaria requiere una comunicación clara y coherente. La transparencia en la información sobre los beneficios, riesgos y procedimientos asociados aumenta la confianza y reduce la incertidumbre. La colaboración y el compromiso se fortalecen escuchando activamente las preocupaciones del equipo y respondiendo de manera consistente. Un buen liderazgo se basa en la empatía y la transparencia, transformando la resistencia en una oportunidad para mejorar la implementación y el rendimiento del equipo.
Adopting a new healthcare technology can be a daunting change for many staff members. Show empathy by acknowledging the effort required to adapt to new systems and processes. Offer comprehensive support through training programs, mentorship, and accessible resources. By demonstrating that you are invested in their success and comfort with the technology, you can foster a more accepting and positive attitude.
-
Joe Brusatto, MSN, RN, NI-BC
Lead Data Scientist, Clinical Informatics at One Medical
Empathy is often overlooked as an essential tool in gaining stakeholder and user buy-in for new technologies. Engaging clinicians in the process provides a degree of authenticity that can make the difference with those who do the difficult work of caring for patients and populations.
Finally, take a strategic approach to implementing new healthcare technology. This involves setting clear objectives, timelines, and metrics for success. Involve key stakeholders in the planning process to ensure their perspectives are considered. By having a well-thought-out strategy that aligns with the long-term goals of your healthcare organization, you can present a united front that may help convince detractors of the value of the new technology.
Rate this article
More relevant reading
-
Healthcare ManagementHow do you measure the success of new healthcare technology?
-
Healthcare ManagementHere's how you can foster innovation and support your healthcare team.
-
Healthcare ManagementWhat do you do if you want to stay ahead of the latest healthcare management advancements and trends?
-
Healthcare ManagementWhat do you do if technology disrupts healthcare management?