Your client dislikes the edits on their headshots. How can you turn their dissatisfaction into satisfaction?

Always listen to clients concern during the session and after you deliver photos. Listening during the session is even more important because it reduces the risk of missed expectations when delivering the final photos.

First things first, you should have a well-defined style: colors, cropping, standard level of photo treatment, blemish removal, etc. When a client visits your website or portfolio, they should see one consistent style. When they opt for your service, that's exactly what they should receive. No surprises, no tests, just a consistant style. At the end of your session, you should explain what will be done to the picture and ask if there is anything else they would like to add.

When a client dislikes the edits on their headshots, the first step is to listen carefully to their feedback. Make sure they feel heard and understood. Sometimes, simply acknowledging their concerns can diffuse initial frustration. Approach this with a mindset of collaboration, not confrontation. After all, the goal is to create an image they love. Remember, a happy client is a returning client, and word of mouth is powerful.

Actively listen to their feedback, identify issues, propose solutions, collaborate on revisions, demonstrate flexibility, and present updated headshots for review and approval. This approach prioritizes client feedback, preferences, and vision, ensuring a positive outcome that meets their needs and exceeds expectations.

D'après mon expérience dans le domaine de la photographie, il faut souvent poser des questions de clarification concernant les modifications, si votre client n'aime pas ces dernières sur les portraits, demandez s'ils ont des références , peut être que vous avez exagéré à retoucher leurs photos, voire un excès de retouche qui a rendu la photo excessivement retouchée ( trop c'est trop ) , l'objectif est de rendre votre client satisfait en regardant votre travail , il doit sentir que le portrait reflète sa personnalité.

Don’t just assume what the client wants – ask specific questions to understand their vision better. What exactly are they unhappy with? Are the edits too harsh or not dramatic enough? Do they prefer a different style? Digging deeper into their preferences can provide the clarity needed to make the right adjustments. Plus, asking questions shows you care about their satisfaction and are committed to getting it right.

Once you understand the client's concerns, present a few solutions. Offer to adjust specific elements like lighting, contrast, or retouching. You might even show them examples of different editing styles to help them articulate their preferences. Being proactive and presenting options demonstrates your expertise and willingness to go the extra mile. It's all about finding that sweet spot where your artistic vision meets their expectations.

Speed matters. Once you’ve gathered feedback, make the necessary edits promptly. Clients appreciate quick turnarounds, especially when they’re already feeling dissatisfied. Show them you’re on top of it and value their time. This not only helps mend the relationship but also reinforces your professionalism. A quick response can turn a potentially negative experience into a positive one, showing your commitment to customer service.