What are some best practices for active listening in tense situations?
Conflict resolution is a vital skill for executive managers, as they often have to deal with complex and sensitive issues that affect multiple stakeholders. However, not all conflicts have to end in a win-lose or lose-lose outcome. In fact, with the right approach, you can create win-win scenarios that satisfy everyone's interests and foster positive relationships. In this article, we will show you how to use active listening, empathy, and collaboration to achieve win-win solutions in conflict resolution.