What factors should you consider when choosing a global delivery center location?

1 Business alignment

The first factor to consider is how well the location aligns with your business objectives and requirements. You should evaluate the location based on its market potential, customer proximity, competitive landscape, and regulatory environment. For example, if you want to expand your presence in a specific region, you should choose a location that has a high demand for your IT services, a close relationship with your existing or potential customers, a low level of competition, and a favorable legal and tax framework.

2 Talent availability

The second factor to consider is the availability and quality of talent in the location. You should assess the location based on its education system, skill level, language proficiency, cultural diversity, and attrition rate. For example, if you need highly skilled and specialized IT professionals, you should choose a location that has a strong academic and research infrastructure, a high level of technical expertise, a good command of English or other relevant languages, a diverse and inclusive workforce, and a low turnover rate.

3 Operational efficiency

The third factor to consider is the operational efficiency and effectiveness of the location. You should measure the location based on its infrastructure, connectivity, security, cost, and risk. For example, if you want to ensure smooth and reliable IT service delivery, you should choose a location that has a robust and modern IT infrastructure, a high-speed and stable internet connection, a secure and compliant data protection system, a low and predictable cost structure, and a low exposure to natural disasters, political instability, or social unrest.

4 Cultural compatibility

The fourth factor to consider is the cultural compatibility and adaptability of the location. You should evaluate the location based on its work culture, communication style, business etiquette, and social norms. For example, if you want to foster a collaborative and productive work environment, you should choose a location that has a similar or compatible work culture, a clear and respectful communication style, a professional and courteous business etiquette, and a supportive and friendly social atmosphere.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?