What do you do if your call center employees are struggling with work-life balance and well-being?

Evaluate the current circumstances, considering employee workload, stress levels and feedback. Identify areas affecting work-life balance and well-being. Use data to inform targeted interventions and support measures.

Promotion of well being and self care and helping individuals to incorporate self care in their daily routine who are struggling to maintain work life balance should be prioritize in work place.

People want to be recognized and rewarded in different ways. Do not assume that there is a one size fits all unless you are speaking about monetary rewards. Sending an email saying "Thank you for the great work today, I noticed that you...." could be a very simple way to show your appreciation. You can also present a certificate for excellent work at your next all teams meeting. Both of these are excellent examples, but one is being acknowledged privately and the other is done publicly. What do your team members prefer? Find out!

Encourage employees to prioritize self-care through wellness programs, flexible schedules and resources. Foster a culture that values and promotes mental and physical well-being within the workplace.

Self care is something that should be done from the beginning of a relationship with the employer. Identifying this in training for each person to have a self care plan ready to be implemented at a moment notice is important to the health of the employee and of the organization. Too often, staff members do not have a self care plan and are not encouraged to create one until its to the point of burnout or other crisis. Having other incentives can be helpful in the workforce by either having a quiet room, massage chairs, gym memberships, or cost reimbursement for counseling sessions. As long as promotion of wellness and self-care is evident, you will have an advantage of the competition of those who do not think of what's best for their team.

Obtain feedback from your team. You will be able to identify if you should continue to do what you are doing or if you need to pivot and disrupt the process. Some teams benefit from using surveys or focus groups to obtain reliable data. use your actions to show your commitment to the betterment of your team. It is all about the investment of your team and future of your program.

Address the issue by implementing flexible scheduling, promoting breaks and offering mental health resources. Encourage open communication to understand individual needs. Provide training on stress management and prioritize a supportive work culture. Regularly check in with employees and adjust policies accordingly. Prioritizing well-being fosters a healthier work-life balance and enhances overall job satisfaction.