How would you handle resistance from operations team members when presenting financial performance metrics?

Es fundamental conocer las operaciones para poder ser empático con las personas involucradas y comprender que sus preocupaciones son las mismas que las nuestras. En la empresa donde trabajé, analizamos varios aspectos de la operación en la producción de productos, entendiendo qué variables afectaban significativamente y cómo impactaban en los resultados financieros. Aprendí la importancia de realizar inversiones adecuadas en equipo, aunque en ocasiones me parecieran innecesarias, para mejorar la productividad. Entender todo el proceso es esencial para poder tomar mejores decisiones y generar la confianza necesaria para la realización de cualquier cambio.

Building trust with your team is key when presenting financial performance metrics. Trust is the foundation for open and honest communication so start by being transparent about your data sources and methodologies. Demonstrate your commitment to everyone’s success by showing empathy and understanding their concerns. Be consistent and provide accurate information and be available to answer questions, engage and support your team through the process and foster a collaborative environment.

Engage with the team to understand their concerns and perspectives. Offer training and support to help the team members to understand financial concepts and the importance of the metrics

Educate thoroughly which exactly help the team to enhance their understanding of significance of financials and performance metrics which ultimately is coming from operation team. Educating will develop coordination , synergy and reinforcement to improve financial performance and in turn benefit through trickle down effect to all the stakeholders.

Give your team members the opportunity to voice their concerns and frustrations and truly listen. Your team will give you valuable insights into their perspectives and help you identify underlying issues that may not be immediately apparent. Once you understand these you can address their concerns effectively while still building rapport and trust with each member by understanding the emotions and intentions behind them.

Every team is unique, and a one-size-fits-all approach rarely works when presenting financial performance metrics. Customising your approach to fit the specific needs and dynamics of your operations team, adapting your communication style, the level of detail you provide, and the way you present data to match their preferences and understanding levels. By doing so, you enhance their receptiveness to the information and demonstrate that you value their input and are willing to meet them where they are, which can significantly mitigate resistance.

At Finalytics, building trust and listening actively are key when sharing financial metrics. We believe in being transparent, holding regular meetings, and always being available to answer questions. This openness helps us work better together with our clients. We also know that one size doesn't fit all. We tailor our approach to match the needs of our clients and teams, using visual aids and simple explanations when necessary. This personalised touch makes the information more accessible and reduces any resistance.