How would you handle conflicts between service staff members during after-sales training sessions?
Handling conflicts between service staff members during after-sales training sessions is a delicate task that can significantly impact team dynamics and customer satisfaction. As a manager or team leader, your role is to ensure a harmonious and productive training environment. This means fostering open communication, promoting mutual respect, and swiftly addressing any disputes that may arise. It's essential to have a strategy in place to manage these conflicts effectively, ensuring that your after-sales service team is well-equipped to handle customer needs with professionalism and teamwork.
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Jaqueline BorgesComunicóloga e Especialista em Gestão e Pessoas |Coordenadora de Sucesso e Experiência do Cliente| Customer success e…
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Aline KatyuchaGestão de Atendimento e suporte| Gestão de CX| Liderança de Equipes | Estratégia de CS | SAC | Retenção do Cliente |…
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Alexandre FerreiraC-Level Executive | Industrial | Operations | Projects | Chemical Industry | Strategic Planning | Humanitarian…