Last updated on Feb 6, 2024

How do you use remote interpreting platforms to enhance your service quality and efficiency?

Remote interpreting platforms are online tools that enable interpreters to provide their services from anywhere, anytime, and to any client. They can be a great way to enhance your service quality and efficiency, if you know how to use them properly. In this article, we will explore some of the benefits and challenges of remote interpreting platforms, and share some tips on how to make the most of them.

1 Benefits of remote interpreting platforms

Remote interpreting platforms can offer several advantages over traditional face-to-face or phone interpreting, such as the ability to access a wider range of clients and markets, both locally and globally, without having to travel or incur additional costs. You can also choose your own schedule and availability, and work from the comfort of your home or office, or even on the go. Moreover, you can leverage the features and functionalities of the platforms, such as chat, file sharing, recording, feedback, and quality assurance to enhance communication and collaboration with clients and colleagues. Additionally, you can improve your skills and knowledge by accessing online training, resources, and support from the platforms and the interpreting community.

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Jonathan B.

Looking to build something great and make a positive impact
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Immediate access to interpreters when needed most, extensive language roster compared to local solutions, and accessibility for more diffused languages when needed most.

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Jude Christina Gaspard

Public Health Specialist with Clinical and Management Skills, boasting over 10 years of experience in Clinical Research, Medical Data Management, and Research Site Coordination. || French - Creole Medical Interpreter
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The most important thing about interpreting is the cultural aspect of a language and remote interpreting over a wide variety of connections between multilingual professionals to assist people worldwide. Being able to work from home, choose your schedule and assist others is a rewarding day-to-day activity; for some of us, it's our career.

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2 Challenges of remote interpreting platforms

When working remotely as an interpreter, you must be prepared for the challenges that come with it. You will need to have a reliable and secure internet connection, a suitable device, and a good headset and microphone to ensure quality and continuity. Additionally, you must be able to adapt to different modes and settings of remote interpreting, such as video, audio, or chat. You must also be prepared to deal with potential technical issues such as delays, glitches, or interruptions, and have a backup plan in case of failure. Moreover, you must maintain your professional standards and ethics while working remotely and online, such as confidentiality, impartiality, and accuracy.

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Jude Christina Gaspard

Public Health Specialist with Clinical and Management Skills, boasting over 10 years of experience in Clinical Research, Medical Data Management, and Research Site Coordination. || French - Creole Medical Interpreter
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The most challenging part of being a remote interpreter is that you must be efficient just like any interpretation device. some languages cannot be translated or interpreted that way. A remote interpreter must educate his client to assist them properly, Knowing your tools and how and when to use them is very important.

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3 Tips for using remote interpreting platforms

To get the most out of remote interpreting platforms, you need to be aware of a few best practices and tips. Before accepting an assignment, make sure you understand the client's needs and expectations, the platform's features and requirements, and the mode and setting of the interpreting. Test your equipment and connection in advance, as well as have a backup plan in case of emergency. During the interpreting session, communicate clearly and politely with the client and other participants, establish ground rules, and monitor your performance. Additionally, take care of your health by taking breaks, stretching, and networking with other interpreters.

Remote interpreting platforms can be advantageous for your career if used correctly. They can help you provide quality service to clients while giving you more flexibility. However, they also require preparation, adaptability, and professionalism. To enhance service quality and efficiency when using remote interpreting platforms, it is important to keep learning and developing your skills. How do you use remote interpreting platforms? Share your experience and tips with us!

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