How do you prioritize and act on customer feedback in SDM?
Customer feedback is vital for service delivery management (SDM), as it helps you measure customer satisfaction, identify areas of improvement, and align your services with your customers' needs and expectations. However, collecting and acting on customer feedback can be challenging, especially when you have multiple sources, channels, and types of feedback to consider. How do you prioritize and act on customer feedback in SDM effectively and efficiently? Here are some tips to help you:
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Annurag SharrmaStrategic Service Delivery Consultant | Product Management | Performance Coach | Author | I help organisation in…
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Imanka AmarakoonService Delivery Manager | MBA | PRINCE2 Agile | ITIL
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Priscilla B.Managing Director now transitioning into the digital world with a focus on developing innovative systems and app…