How do you integrate your employee NPS with other employee engagement tools and initiatives?

NPS and employee engagement are two important metrics that measure how satisfied and loyal your customers and employees are. But how do you integrate your employee NPS with other employee engagement tools and initiatives? In this article, we will explore some best practices and tips to help you align your employee NPS with your overall employee engagement strategy.

1 What is employee NPS?

Employee NPS, or eNPS, is a variation of the Net Promoter Score (NPS) that is used to measure customer loyalty. It is a simple question that asks your employees how likely they are to recommend your company as a place to work, on a scale of 0 to 10. Based on their responses, you can categorize your employees into promoters (9-10), passives (7-8), and detractors (0-6). Your eNPS is the percentage of promoters minus the percentage of detractors.

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Guneet Singh, XMP

Customer Experience | Customer Success Executive
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Quite essential to build into the system a systematic close loop and follow-up, similar to what you will do for an NPS system. - I found that not all employees want to recommend because of factors besides engagement with the company. So a follow-up to e-NPS in terms of focus groups or picking up on themes on why it is a supercritical component of e-NPS - Closing the loop post e-NPS adds value to the cause of doing it in the first place.

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2 Why is employee NPS important?

Employee NPS is important because it can help you gauge the level of engagement, satisfaction, and loyalty of your employees. Engaged employees are more productive, innovative, and committed to your company's goals and values. They are also more likely to stay with your company, reducing turnover and recruitment costs. On the other hand, disengaged employees can negatively affect your company's performance, culture, and reputation. They are more likely to leave, or worse, spread their dissatisfaction to other employees and customers.

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Jesse Cropper

All hard work brings a profit, but mere talk leads only to poverty
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I find it very impactful using your employees ratings and comments when formulating your action plans as leaders. Using the communication from your employees directly to understand what is helping moral and retention and what may improve the overall workplace satisfaction. The survey also gives insight into where you may be able to identify training gaps or where you can offer more communication around your company’s future direction and opportunities. Using the details will not only help your employees feel heard but also strengthen your over all business growth from recruiting to retention.

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3 How to collect employee NPS?

There are different ways to collect employee NPS, but the most common and effective method is to use an online survey tool that allows you to send the eNPS question to your employees via email, SMS, or web. You can also use other channels, such as intranet, mobile app, or kiosk, depending on your preferences and availability. The key is to make the survey easy, accessible, and anonymous for your employees. You should also avoid sending the survey too frequently or too infrequently, as this can affect the response rate and the quality of the feedback.

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4 How to analyze employee NPS?

Once you have collected your employee NPS, you need to analyze the results and identify the drivers and barriers of employee engagement. You can start by calculating your overall eNPS score and comparing it with industry benchmarks or your own historical data. You can also segment your eNPS by different factors, such as department, role, tenure, location, or demographic, to see how different groups of employees feel about your company. Additionally, you can look at the open-ended comments that your employees provide to understand the reasons behind their ratings and the areas of improvement or recognition.

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5 How to act on employee NPS?

Collecting and analyzing employee NPS is not enough if you don't act on the feedback and implement changes that improve your employee engagement. You should communicate the results and the actions to your employees and involve them in the process of creating solutions. You should also prioritize the most critical issues and address them as soon as possible. Moreover, you should celebrate the successes and recognize the promoters who advocate for your company. Finally, you should monitor the impact of your actions and track the changes in your eNPS over time.

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6 How to integrate employee NPS with other employee engagement tools and initiatives?

Employee NPS is a powerful tool that can help you measure and improve your employee engagement, but it is not the only one. You should also use other tools and initiatives that complement and enhance your eNPS efforts. For example, you can use employee satisfaction surveys, pulse surveys, or 360-degree feedback to collect more comprehensive and frequent feedback from your employees. You can also use employee recognition programs, rewards systems, or gamification to motivate and incentivize your employees. Furthermore, you can use employee engagement platforms, intranet, or social media to communicate and collaborate with your employees.

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