How do you ensure quality control when outsourcing certain operational tasks for scalability?

To ensure quality control when outsourcing, start by clearly defining the task requirements and expectations. Choose an experienced partner and establish regular communication to track progress. Set specific Key Performance Indicators (KPIs) and schedule periodic reviews to assess quality. Provide training and support to align with your standards and use contracts with detailed Service Level Agreements (SLAs) to outline responsibilities and quality benchmarks. Implement a feedback system to address issues promptly and consider periodic audits to ensure compliance. Building a collaborative relationship with your partner can also enhance outcomes. By following these steps, you can effectively manage quality while scaling your operations.

Start at the end Define the Success factor « We consider the task/job done if » Then list everything that comes Rephrase and break down any complex requirements

Outsourcing is not always the quick win. I burned a lot of time double checking and fixing outsourced work. Sometime outsourced work took me more time to manage than doing it myself. It’s a double edged sword

Sounds counter intuitive but you have to explain it as if you were talking to a child. Don’t try to confirm with a Yes/No question Ask them to rephrase the need to make sure they understand it. Break it down to quick work so that you can control it fast

Estabelecer KPIs robustos é fundamental, mas a comunicação constante e transparente com os parceiros de terceirização é igualmente vital. Visitas regulares às instalações do parceiro e auditorias periódicas podem prevenir surpresas desagradáveis. É fundamental capacitar seu próprio time para entender profundamente os processos terceirizados, garantindo que possam identificar rapidamente qualquer desvio de qualidade. Implementar sistemas de feedback contínuo também pode ser uma ferramenta poderosa, onde os parceiros são incentivados a relatar problemas proativamente, permitindo soluções rápidas e colaborativas.

The faster the feedback loop the better If your supplier work for 2 months underground and ship something wrong you lost 2 months. It’s okay to delete everything and start over especially in the beginning especially if you build a digital product