How can you manage risks in service operations?
Service operations are the activities that deliver value to customers through the creation and delivery of services. However, service operations also involve various risks that can affect the quality, efficiency, and reputation of the service provider. Therefore, managing risks in service operations is a crucial skill for customer experience professionals who want to ensure customer satisfaction and loyalty. In this article, we will discuss some of the common types of risks in service operations, and how you can mitigate them using some practical strategies.