How can you identify problematic behavior in personal coaching clients?

2 Why is it important to identify problematic behavior?

Identifying problematic behavior is important for several reasons. First, it can help you understand your client better and tailor your coaching approach accordingly. For example, if your client is dishonest, you may need to use more probing questions, evidence, or testimonials to build trust and credibility. If your client is resistant, you may need to use more empathy, validation, or motivation to help them overcome their barriers.

Second, identifying problematic behavior can help you protect your own well-being and professionalism. Problematic behavior can drain your energy, trigger your emotions, or compromise your ethics. You need to set clear and healthy boundaries, communicate them to your client, and enforce them consistently. You also need to practice self-care, seek support, and reflect on your own reactions and biases.

Third, identifying problematic behavior can help you prevent or resolve conflicts and improve your coaching outcomes. Problematic behavior can create tension, misunderstanding, or dissatisfaction between you and your client. You need to address these issues promptly, respectfully, and constructively. You also need to monitor your client's progress, provide feedback, and celebrate achievements.

3 How can you identify problematic behavior?

Identifying problematic behavior in your coaching clients can be done in a variety of ways. Observe any changes in their verbal and non-verbal cues, such as tone, body language, eye contact, or facial expressions. Listen actively to their words, stories, and emotions to detect any patterns or gaps. Ask open-ended, clarifying, or challenging questions to gain more information or test assumptions. Utilize tools and techniques like assessments, surveys, feedback forms, or journals to measure progress and evaluate satisfaction. Additionally, seek feedback from other sources such as colleagues, mentors, supervisors, or peers for different perspectives.

4 How can you address problematic behavior?

Once you identify problematic behavior in your coaching clients, you need to address it in a respectful, assertive, and collaborative way. Begin by acknowledging and naming the behavior objectively and specifically, without judging, blaming, or accusing. Explain the impact and consequences of the behavior on you, the client, or the coaching process. Express your expectations and boundaries regarding what you want and need from your client, and what you are willing or not willing to do. Invite your client to respond and collaborate by listening empathically and respectfully. Seek to understand their perspective and situation. Finally, agree on a plan with specific actions, timelines, and outcomes to address the behavior. Confirm your mutual commitment and accountability. Follow up on the plan and provide feedback and support.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?