How can stakeholders be effectively involved in the planning and risk management process?
Stakeholders are the people or groups who have an interest or influence in the outcome of a project or business activity. They can be internal, such as employees, managers, or owners, or external, such as customers, suppliers, regulators, or communities. Involving stakeholders in the planning and risk management process can help ensure that the project or activity aligns with their needs, expectations, and values, as well as identify and mitigate potential issues or conflicts that may arise during the execution or delivery phase. In this article, we will discuss some strategies and tools for effectively engaging stakeholders in the planning and risk management process.
The first step is to identify who are the relevant stakeholders for the project or activity, and what are their roles, responsibilities, interests, and influences. This can be done by using a stakeholder analysis matrix, which maps the stakeholders according to their level of power and interest in the project or activity. The matrix can help prioritize the stakeholders and determine the appropriate level and frequency of communication and consultation with them. It can also help identify potential allies, opponents, or influencers among the stakeholders.
The second step is to communicate with the stakeholders in a clear, consistent, and timely manner. Communication can take various forms, such as meetings, emails, newsletters, surveys, or workshops, depending on the purpose and audience. The communication should inform the stakeholders about the goals, scope, schedule, budget, and risks of the project or activity, as well as seek their feedback, input, or approval. The communication should also address any concerns, questions, or issues raised by the stakeholders, and document the agreements or decisions made.
The third step is to involve the stakeholders in the planning process, where possible and appropriate. This can help increase their buy-in, ownership, and commitment to the project or activity, as well as improve the quality and validity of the plan. To involve stakeholders in planning, you could invite them to participate in brainstorming, visioning, or goal-setting sessions. Additionally, you could ask them to provide information or resources for the plan, solicit their opinions or preferences for the plan, and allow them to review, comment, or approve the plan.
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Acredito que a Matriz de Riscos Corporativos é o instrumento que materializa os principais riscos estratégicos da instituição e cuja metodologia permite capturar as percepções dos diversos agentes envolvidos. A principal forma de envolver as principais partes interessadas é o modelo de gestão de riscos em três linhas de defesa, onde a primeira camada é a própria área de negócios ou dona dos produtos, a segunda camada é a área de controles internos e a terceira camada é a auditoria. Com estes dois exemplos, matriz de riscos e gestão de riscos baseada nas três linhas de defesa, robustecemos a gestão baseada em riscos e envolvemos as partes interessadas no planejamento e na prevenção, controles e gestão desses riscos.
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Lo mas conveniente es la revisión ágil cada 3 meses; medir los OKR Vs KPI y ajustar las necesidades de la compañía para el siguiente trimestre; El agilismo nos permite por medio de los marcos de trabajo poder tener planificaciones por semanas alineadas al trimestre. (Scrum, SAFe, Kanban, ... Escalado) https://consultoragil.com/blog
The fourth step is to involve the stakeholders in the risk management process, where possible and appropriate. Doing so can help identify and assess potential risks that may affect the project or activity, as well as the strategies and actions to prevent, reduce, or respond to them. Ways to involve stakeholders in risk management include asking them to identify, prioritize, or rate risks they perceive or anticipate, consulting them on risk mitigation or contingency plans, involving them in risk monitoring or reporting activities, and seeking their support or collaboration in risk response or recovery actions.
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Los riesgos como los OKRs son parte fundamental de la estrategia anual, trimestral y semanal, nos permite con mitigarlos al tenerlos en el foco de las planeaciones; el agilismos nos permite tener una visión de estos durante el trimestre, y con los marcos de trabajo por semanas (Scrum, SAFe, Kanban, ... Escalado) https://consultoragil.com/blog
The fifth step is to manage the stakeholder expectations throughout the project or activity lifecycle. This can help prevent misunderstandings, disappointments, or conflicts that may arise from unmet or unrealistic expectations. To do this, you should set clear and realistic objectives, deliverables, and criteria for the project or activity. It is also important to communicate any changes, issues, or delays that may affect the project or activity. Additionally, you should report the progress, achievements, or challenges of the project or activity and recognize and acknowledge the contributions, feedback, or concerns of the stakeholders. Finally, provide feedback, evaluation, or lessons learned from the project or activity.
Evaluating stakeholder satisfaction at the end or after the completion of the project or activity is the sixth step. This helps to measure the success and impact of the project or activity, as well as identify strengths, weaknesses, and areas for improvement. To evaluate stakeholder satisfaction, you can conduct surveys, interviews, or focus groups with them. Additionally, you can collect and analyze quantitative or qualitative data on their outcomes or benefits. Comparing the actual results with the planned or expected results is also beneficial. Furthermore, soliciting feedback, testimonials, or recommendations from stakeholders can be helpful. Lastly, celebrating and sharing the achievements, learnings, and best practices with them is a great way to measure their satisfaction.
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Evaluar los niveles de satisfacción de todos, nos permite ajustar nuestras actividades de gestión del cambio en cada iteración y/o sprint. Los marcos de trabajo ágil nos permiten en las retrospectivas poder abordar estos niveles de satisfacción y hacer los ajustes necesarios. (Scrum, SAFe, Kanban, ... Escalado) https://consultoragil.com/blog
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