How can a collaborative work culture improve BPO performance?
Business process outsourcing (BPO) is a strategy that allows companies to delegate some of their non-core functions to external service providers. BPO can help companies reduce costs, increase efficiency, and access specialized skills. However, BPO also comes with some challenges, such as managing quality, communication, and coordination across different locations, cultures, and time zones. How can a collaborative work culture improve BPO performance and overcome these challenges? In this article, we will explore some of the benefits and best practices of fostering a collaborative work culture in BPO.
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Maurizio MalliaCX Leader | Enhancing NPS and CSAT | Increasing Customer Retention | Contact Center Optimisation | Reducing Customer…
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Judi Bolden, MBAVice President, CX Improvement Strategist | Customer Experience (CX) | Operations Management | Continuous Improvement |…
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Marcia RossiControllership, Tax & Governance l Black Belt Lean 6σ l PhD in Business Administration