How can BPO companies support employee mental health and engagement?
Business process outsourcing (BPO) is a popular strategy for companies to delegate non-core functions to external providers, such as customer service, accounting, or data entry. However, BPO can also pose some challenges for the mental health and engagement of the employees who work in this sector. BPO workers often face high-pressure situations, long hours, repetitive tasks, and low autonomy, which can lead to stress, burnout, dissatisfaction, and turnover. How can BPO companies support their employees' well-being and motivation, and reap the benefits of higher productivity, quality, and retention? Here are some tips to consider.
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Arun Kumar RBusiness Leader | GWFM | Program Management Professional | Servant Leader | Strategy | P&L Leader | Account Management…
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Brian MalcolmChief Client Success Officer at National Debt Relief | Empowering Teams through Digital Transformation & Automation in…
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Taj AnwarVice President Customer Service Operations East Cluster @ Vodafone Idea Limited | Black Belt Six Sigma, Design Thinking