Here's how you can use conflict resolution skills to enhance decision-making processes.

Sub-conscious reflections far outweigh the Conscious Manifestations: At conscious levels, most of us allow our 'id' to take over till 'ego' balances it out. We act according to our environment, wanting to be recognized, waiting to be identified. This intra-personality conflict soon translates into intra team. However, sub-conscious plays a huge part in our personality and it's reflections which are identifiable by body languages - tone, tenor, gestures etc, ensure identification of correct resistance points and turbulent zones in a group. As a facilitator, master the art of reading these signs to recognize any brewing conflict early.

Na minha experiência profissional, uso habilidades de resolução de conflitos para entender os interesses das partes, o que aprimora significativamente os processos de tomada de decisão.

Me Vs Them or Me Vs Me: Most of the times, we are in conflict with ourselves; our past actions and future apprehensions. We may manifest it as a disagreement with others, a threat of sorts, however the locus of this turbulence mostly lies within us. Example - Our failures push us to prove being right in every situation. Understand these undercurrents by being empathetic, actively participating albeit conspicuously and keenly observing the group

Exchange of Ideas, Don't arrive at Conclusion: Ensure the dialogue forms an honest discussion wherein everyone is heard. Aim must be to facilitate individuals to participate for betterment and not whose opinion is the best. Formulate questions to arouse interests and freely express.

Collaboration is the Bedrock: In today's fast paced world where information is overflowing, key to success and improve is an honest collaboration. Most of the times, we work in compartments and these silos become are safe havens, least realizing the damage we are accruing to our personality and perspectives. As a facilitator, make sure everyone distinguishes between collaboration and impress upon its essence.

Debrief and Prepare Fresh OODA Loop: In armed forces, we always allot time for debriefing after an operation/exercise. The aim is to learn from the errors committed and improve upon the mistakes. One will be surprised to know that all commanders have a separate head in their presentations which reads : LESSONS LEARNT. OODA - Observe, Orient, Decide and Act. A loop that we all take solace in when deciding future courses of action. Our lessons help us to realign this loop, set priorities right and move forward with double the speed.