Here's how you can navigate a boss taking credit for your work in the After-Sales industry.

If you are using a CRM, make sure to note down all your calls, emails, txt and meetings, write down a summary of your conversation or where you are in your project. Involve your colleagues or have an open discussion with them about your work or project. Let everyone know you are about or have received the order and that you need to keep their relationship going, cause the client is going to network with other companies for you. Send email to your client saying thank and book in a follow up after the order is completed, have it ready in your diary. At the end of the day, if you have serviced your client very well, then no one can actually take the credit or any future businesses. Client value service

- Detailed records close deals, resolve complaints and process improvements - document them all (emails, project tools, diary). - Proof of Performance by providing undeniable evidence of your accomplishments. - Showcase your value and contributions for better recognition.

Acredito que gravar tudo pode ser um pouco cansativo, e a questão é: para quem e quando mostrar essas gravações? Se o chefe do seu chefe gosta dele, talvez seja melhor procurar outro emprego.

- Surround yourself with colleagues who witness your contributions. - Engage on projects, seek and offer valuable input. - Let your work speak for itself through a colleague's validation.

Na minha experiência, o apoio entre colegas é essencial para o crescimento profissional e pode prolongar sua permanência na empresa.

- If the open dialogue fails, consider cautious escalation. - Seek advice from a mentor, HR, or another manager. - Frame the conversation as seeking guidance, not filing a complaint. - A constructive approach helps preserve relationships. - Continue documenting your achievements as evidence. Remember: Escalation should be a last resort. Maintaining a professional demeanour and focusing on solutions will increase the chances of a positive outcome.

- Recognize your boss's support when it's substantial. - Highlight collaboration and value their input publicly. - Don't diminish your role, but show appreciation for teamwork. - Encourage a cycle of mutual credit for future projects. Remember: Sharing credit should be genuine and proportional to the contributions made.

- Lead the presentations, be the client contact, or take on high-profile projects. - Establish yourself as the clear owner and authority on your work. - Proactive steps minimize the risk of credit-grabbing.

O futuro é: se você sabe fazer, ninguém pode tirar esse mérito de você. Aproveite o tempo para estudar, compartilhar conhecimentos e manter seu networking ativo.