Here's how you can improve customer satisfaction by engaging your employees in the customer support industry.

This is done by giving team members the authority, responsibility and accountability to perform tasks in the manner that they see fit within the parameters they have been set. In this way they can achieve team and organizational goals.

To improve customer satisfaction in customer support, engage employees by: 1. **Training:** Provide ongoing training to enhance skills and knowledge. 2. **Empowerment:** Empower employees to make decisions and solve problems. 3. **Recognition:** Recognize and reward excellent customer service. 4. **Feedback:** Encourage feedback from employees on processes and customer interactions. 5. **Communication:** Maintain open communication channels for ideas and concerns. 6. **Tools:** Provide the right tools and resources for efficient support. 7. **Work-life balance:** Promote work-life balance to prevent burnout. 8. **Team building:** Foster a supportive team environment for collaboration.

Ter uma equipe capacitada para atender as necessidades dos clientes é uma estratégia boa para dominar o mercado com o serviço que estás a prestar. A equipe deve ter formações apropriadas para a realização das suas actividades.

You can be the biggest bottleneck and cause your customer satisfaction score to not be as high as it could be if you have to make every single decision. Allow your team to have the authority to make decisions on their own. This will not only empower your team but also provide a quicker response back without having to have your team say the infamous line "let me talk to my manager".

Equipe preparada e motivada é o espelho da Empresa para o mundo e não demanda grandes investimentos! Experiência do Colaborador = Experiência do Cliente

The amount of money and resources spent by the organization on training programs, training infrastructure and other allied items related to employee training.

Train Train Train! Don't forget that you didn't get to a leadership position overnight and your team doesn't know everything. Even though it might seem like comment sense to you, it doesn't mean it is for your team! Make sure to always train on soft skills, and technical skills and role-play some scenarios. This will help not only you be a stronger leader but also your team to have a better understanding of how to help your customers.

This means creating a positive and supportive environment where people feel comfortable to share their opinions, questions, or concerns, and where they respect and appreciate each other's contributions. You also need to encourage and model open and honest communication, constructive feedback, and recognition.

Recognition isn't just about remembering what something looks like — it's also used to describe when you remember that someone has done something special, and decide to recognize their efforts with an award or speech. This type of recognition is a form of acknowledgment, a way to say "we approve" or "good work!"

Offering emotional support typically involves asking questions, listening, and then providing validation and the type of support a person needs, whether physical closeness or something else. Support comes in many forms.

In my 20 years in Customer Care, one insight stands out: engaged employees who are encouraged to provide feedback drive customer satisfaction. Encouraging continuous feedback through weekly check-ins and monthly recognition keeps the team motivated. Comprehensive training boosts confidence and issue-resolution skills. Transparent communication ensures employees feel valued, significantly enhancing customer satisfaction. Allowing employees to own their work increases their commitment. Engaged employees are the backbone of exceptional support. Focusing on feedback, training, communication, and ownership enhances customer satisfaction.

Adiciono aqui algumas estratégias para engajar funcionários no setor de suporte ao cliente: - Certifique-se de que os funcionários tenham as ferramentas e recursos necessários para realizar seu trabalho de maneira eficiente. - Crie planos de carreira claros para os funcionários, mostrando oportunidades de crescimento e desenvolvimento dentro da empresa.