Here's how you can evaluate your problem-solving skills in outside sales using feedback.

Per my working experience •Reach out to colleagues, mentors, or even clients. Ask them for specific feedback on your problem-solving abilities. Did they observe moments when you navigated challenges effectively? What areas could use improvement? • Listen Attentively: When received feedback. Don’t just hear; truly absorb what’s being said. Sometimes, the best insights come from unexpected sources.

Start by requesting feedback from clients and colleagues after sales meetings or interactions. This can be done through follow-up emails or direct conversations, where you specifically ask for their views on how effectively you addressed their concerns or objections. Look for recurring themes in their responses, which can provide insight into your strengths and areas for improvement. This feedback is crucial for understanding how well you're meeting client needs and adjusting your approach accordingly.

The only way to act Upon solving Problems is to Identify the Problem which can be done By gathering Feedbacks. Sales is a very crucial role for an Organization, as they are the Direct Face to the customers and they can empathize with them more. Getting constant feedback from customers Via call, or E-mails can Make the process of problem solving more effective as we will cater to the needs of the users Rather then Our own Hypothesis.

For evaluating problem-solving skills you can have touch points with your clients whether it's a message, email, or call, and seek feedback on current work on different parameters like technical, communication, project management, etc. You can have such feedback at regular intervals to stay connected improve the execution and avoid issues in the future. I practice this with my clients, and they appreciate these initiatives.

1. Solliciter des Commentaires de Diverses Sources Clients : Demandez directement aux clients leur feedback sur la manière dont vous avez géré leurs problèmes ou leurs préoccupations. Enquêtes de satisfaction : Envoyez des enquêtes de satisfaction après la résolution de chaque problème. Entretiens individuels : Organisez des entretiens ou des appels pour obtenir des retours plus détaillés. Collègues et Supérieurs : Obtenez des retours de vos collègues et supérieurs sur votre performance en matière de résolution de problèmes. Réunions d’équipe : Discutez de vos défis et réussites lors des réunions d’équipe. Évaluations de performance : Utilisez les évaluations de performance pour obtenir des commentaires structurés de vos supérieurs.

Once you've gathered feedback, take the time to reflect on it honestly. Consider both the positive and negative aspects, and think about specific situations where you could have handled things differently. Self-reflection is essential for recognizing your own biases and blind spots. This step helps you understand the root causes of any challenges you face and sets the stage for meaningful growth.

Réfléchissez honnêtement Après avoir recueilli des commentaires, il est crucial de prendre le temps de réfléchir honnêtement à ces retours. Voici comment procéder pour analyser et comprendre l’efficacité de votre approche de résolution de problèmes : 1. Analyser les Commentaires Lire attentivement : Passez en revue chaque commentaire avec attention, sans vous laisser submerger par les émotions. Identifier les thèmes : Recherchez les thèmes récurrents dans les commentaires pour identifier les points forts et les domaines à améliorer. Comprendre le contexte : Prenez en compte le contexte de chaque situation mentionnée pour mieux comprendre pourquoi certaines approches ont fonctionné ou échoué.

Analyze the feedback and your reflections to identify common patterns. Are there specific types of objections you struggle with? Do you find it challenging to close deals under certain conditions? Recognizing these patterns allows you to pinpoint the specific skills or knowledge areas that need enhancement. This focused approach ensures that your efforts to improve are targeted and effective.

Based on the patterns you've identified from past experience, develop new strategies or refine existing ones. For example, if you frequently encounter price objections, consider refining your value proposition or developing new ways to communicate the benefits of your product. Experiment with different approaches in a controlled manner, such as during role-plays or with less critical clients, to see what works best.

Why stick only to colleagues and mentors when testing different methods? Grab your phone and test your new concepts in the real world, directly with your customers, instead of just doing simulations! As an external sales rep, you are in the privileged position to fail fast and often, allowing you to figure out what works and what doesn't much faster than in any other job. Use this to continuously hone your skills and methods.

Implement new strategies in your daily work and practice them consistently. Regular practice is crucial for internalizing new skills and making them second nature. Consider scheduling regular training sessions or workshops, either individually or with your team, to reinforce these skills. Consistent practice helps you become more confident and adaptable in real-world situations.

Keep track of your progress over time by setting specific goals and metrics. This could include measuring your success rate in overcoming objections, the time it takes to close deals, or client satisfaction scores. Regularly reviewing these metrics helps you see the impact of your new strategies and identify areas for further improvement. It also provides motivation as you can clearly see your growth and development.

1. Recueillir des commentaires Pour commencer à évaluer vos compétences en résolution de problèmes, recherchez activement les commentaires des clients après les réunions de vente ou les interactions. Cela peut se faire par le biais d’e-mails ou d’appels de suivi, leur demandant leur avis honnête sur la façon dont vous avez traité leurs préoccupations ou leurs objections. Portez une attention particulière aux thèmes récurrents ou aux cas spécifiques qu’ils mentionnent. Cette contribution directe est inestimable car elle reflète votre capacité à résoudre les problèmes en temps réel et à adapter votre approche pour répondre aux besoins du client.

One thing I found helpful is understanding client need and why they need what they need. And is there a better way to perform that task?