Here's how you can enhance your career by developing conflict resolution skills.

To enhance your career by developing conflict resolution skills, you need to first be able to understand the conflict. This is so that you would know how to resolve it. You need to be able to anticipate that conflict can arise at any time. This is so that you would be able to remain calm when a conflict arises. You need to then know how to solve each conflict by looking at the bigger picture. This is so that you would be able to find ways to resolve it.

When there is a conflict, you need to have good communication skills. This is to avoid you from insulting anyone. You need to be able to communicate clearly with everyone involvee in this conflict. This is to avoid any misunderstanding. If you are just the mediator, you need to know how to remain neutral. This is to avoid you from bring accused of taking sides.

In my experience, active listening is something we think we're doing, while instead our attention is often elsewhere. It's hard to ignore instant messages, alerts and background noise, and the temptation to multitask is huge. Listening is an essential skill, especially when you want to influence how people are feeling. It means you're present in the conversation, observing people's non-verbal communication and making more eye contact. It shows you're taking in what everyone's saying and that you value their time. Taking an outcomes-focussed approach to a conversation can be helpful. Think about what everyone needs or wants the outcome(s) to be. It sets expectations and helps people to stay focussed. A smile goes a long way, too.

Developing emotional intelligence is crucial for enhancing your career through conflict resolution. It involves understanding and managing your own emotions as well as empathizing with others. By cultivating emotional intelligence, you can remain calm under pressure, control reactions, and build trust with colleagues. This enables you to navigate conflicts with a level head, foster collaborative problem-solving, and maintain positive relationships. Invest in developing your emotional intelligence to become a skilled conflict resolver and propel your career forward.

You need to have good negotiation skills in order to be able to resolve a conflict. This is because everyone involved only wants a solution in the end. You need to be able to listen to everyone's demand and needs. This is so that you can understand what they need or want. You need to then come up with a win-win solution. This is so that the both parties would be willing to compromise a little bit just to resolve this conflict.

7. Ask the right questions All the skills listed in the article aren't technical skills, they're soft skills. And they involve asking better questions, to get a desirable outcome. • Active listening What's important for the other side? • Self-assessment What's important to me? • Adaptability Can I deliver what the other side wants without hurting my values and interests? Reflect on: where you're at in the conflict, where you want to go, and what you have tried. Once you work out the answers for these questions, you can work out towards the resolution.