Here's how you can delegate tasks and responsibilities effectively as a program manager.
Effective delegation is a critical skill for program managers, who must oversee various projects and ensure that each component aligns with the overarching goals. As a program manager, your role involves not just managing tasks but also empowering your team by distributing responsibilities appropriately. This means understanding the strengths and weaknesses of your team members, setting clear expectations, and providing the necessary support to achieve success. Delegation is not about offloading your work; it's about making strategic decisions that benefit the program and enhance team performance. By mastering delegation, you can improve productivity, foster professional growth among your team members, and drive your program towards its objectives.
Understanding the capabilities and interests of your team members is vital for effective delegation. Engage in regular discussions to gauge their strengths, weaknesses, and professional aspirations. This knowledge allows you to assign tasks that not only align with their skills but also challenge them and contribute to their growth. When team members are given responsibilities that resonate with their career goals, they are likely to be more motivated and produce higher quality work. Remember, successful delegation is a two-way street that benefits both the program and the personal development of your team.
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Viji Thiagarajan
Global Delivery Manager at British Council
I feel that monotony is the biggest reason for complacency. Give your team member a task that is not within their scope and allow them to rediscover themselves without the extra pressure of failing by assuring them that you are there for guidance. The joy of success motivates them to perform better and ask for more challenges. Never forget to appreciate and mentor them by understanding their potential.
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Bradley Weiss
Associate
Not only do you need to understand their capability, you must understand how to coach them on skills they have, but have not fully developed.
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Vimbainashe Njovana-Mutendereki
Executive Director at Musasa Project
I have found that at times it is necessary to help team members out of the comfort zones because you may discover and more importantly they may discover a strength and capability they didn't know they had
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Gabriel Musembi, MSc.
Programme/Project Management |Monitoring, Evaluation & Reporting |Research |Data Analytics |Quality Assurance.
Trust is key and knowing that your team is able to meet expectations in the task. Further, showing support and providing feedback to the team in the process is equally important.
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Sangeeta Bhakat
Business Strategy and Execution @ Amazon | Product and Program Management | Operational Planning | MBA - Darden
In order to effectively delegate tasks as we need to first establish "The right time to delegate". This can be achieved through creating the project charter, forecasting the expected results and defining the specific functions needing delegation across internal teams or cross-functional stakeholder groups. Once this is defined, you will need identify the right stakeholder group and the key person within that group to delegate the task to, and this could be internal to your team as well. Last but most importantly, practice the art of influencing with responsibility and without authority. As some other leaders suggested, working in an Agile model with a SCRUM master definitely helps with this process however, it is not mandatory.
Clear communication of expectations is the cornerstone of successful task delegation. When assigning a task, be explicit about the outcomes you anticipate, the timeline for completion, and any standards that must be met. This clarity prevents misunderstandings and sets a benchmark against which performance can be measured. It's also important to discuss the level of autonomy the team member has in completing the task, as well as the resources and support available to them. By setting clear expectations, you ensure that everyone is on the same page and working towards the same goals.
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Vineet Harsh
Senior Engagement Manager & Team Leader @ AWS | Mentor | Speaker
Tried and tested ways to set expectations: - Explain context and objectives clearly - Emphasize on the importance and impact of that activity - Clearly outline expectations - Demonstrate what needs to be done, if it’s complex - Set realistic timelines - Give creative freedom
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John Keith King
White House Lead Communications Engineer, U.S. Dept of State, and Joint Chiefs of Staff in NMCC
2. Set Expectations Clearly defining what needs to be done, when it should be completed, and what success looks like is fundamental in delegation. Setting expectations not only involves outlining the task but also communicating the purpose and importance of the task within the larger project. This helps team members understand the context and the impact of their work. Make sure to also define the level of authority and resources available to them, so they can execute their responsibilities effectively.
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🌏 Anu ☆
🔹Chair🔹Trustee 🔹Digital Transformation and Strategy 🔹 Financial Services 🔹 Coach and D&I Champion
One thing I have found helpful in either kicking off programmes or onbaording new resources is having that one narrative that the team can go back to. This would include the vision, strategy, financials and the why and how.This allows consistent messaging and one which brings the wider programme team together on a common goal and purpose. From then on one can link tasks, deadlines , goals back to the vision and the urgency of what needs to be done against the financial backdrop. Have a baseline (not always possible given the quality of data) and then track your KPIs. Measure the programmes success through KPIs as well the usual PPM methodologies.
Delegating a task doesn't mean abandoning your team to fend for themselves. Offer support and guidance without micromanaging. Establish open channels of communication where team members feel comfortable seeking help or feedback. Encourage a collaborative environment where they can learn from each other. Providing the right balance of independence and support empowers your team to take ownership of their tasks while knowing that assistance is available if they encounter obstacles.
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John Keith King
White House Lead Communications Engineer, U.S. Dept of State, and Joint Chiefs of Staff in NMCC
3. Provide Support Providing the necessary resources, guidance, and support is essential for your team to carry out their tasks effectively. This could mean offering training, tools, or additional manpower. Regularly check in with team members to offer help and resolve any issues they might encounter. This support should be constructive and empowering, not micromanaging, allowing team members to develop their problem-solving skills and independence.
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🌏 Anu ☆
🔹Chair🔹Trustee 🔹Digital Transformation and Strategy 🔹 Financial Services 🔹 Coach and D&I Champion
Daily check ins are exactly for this purpose. To unblock or unlock the value. Working in an agile framework allows more open conversation and typically can unblock tension or help collaboration. If a task is lagging its all about as a team how can we support.
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Bart Borczuch
Experienced Program Manager | Expert in Project Coordination, Process Optimisation, and Team Leadership | Driving Successful Program Delivery
Well said! Delegation is indeed about empowering team members, not just handing off tasks. By fostering an environment where support and collaboration are readily available, we enable our teams to grow and excel independently, yet with a safety net. The balance between granting autonomy and offering guidance is key to nurturing a successful team dynamic. It’s encouraging to see leaders who prioritize open communication and collaborative learning—it truly makes a difference!
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Baz Abouelenein, D.M.
Transformative Technology & Cybersecurity Executive with D.M. in Organizational Leadership | I Help and Lead IT Innovation & Excellence, Impacting Business & Education | EdTech Influencer | PMP, CRISC, CISM, CISSP
Ensure that your team members have the necessary resources, training, and tools. Provide direction but stay available to give them confidence and remove roadblocks.
While it's important to trust your team to manage their tasks, regular check-ins are crucial to ensure that everything is on track and to address any issues promptly. These monitoring efforts should not be invasive but rather a way to offer help and ensure alignment with the program's objectives. Use these opportunities to celebrate milestones and progress, which can boost morale and motivation. Monitoring progress also allows for timely course corrections if needed, without waiting for problems to escalate.
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Mihir Gajera, MSc
Project Coordinator | Business Analyst | SQL | Python | Project Manager
To delegate tasks effectively, maintain regular check-ins to monitor progress without micromanaging. These sessions offer support, align efforts with program objectives, and celebrate achievements. By staying informed, you can address issues promptly and make necessary adjustments, ensuring tasks are on track for success. 🚀🔄
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Smita S.
LinkedIn Top voice (4x) | Growth & Transformation Leader | Innovation Catalyst | 2x AWS, 3x Azure & 3x GenAI Certified
Provide constructive feedback to the team based on reviews. Enable If any reviews from SMEs are needed to ensure holistically the program is headed correctly. Have stakeholder reviews scheduled periodically for their visibility and to be in alignment with organisation goals and program objectives/goals.
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John Keith King
White House Lead Communications Engineer, U.S. Dept of State, and Joint Chiefs of Staff in NMCC
4. Monitor Progress Keep track of the progress without micromanaging. Establish regular check-ins or status updates to ensure that tasks are on track and align with the project's goals. Use these meetings to address any difficulties the team may be facing and adjust plans as necessary. Monitoring progress helps in early detection of potential issues and provides an opportunity to celebrate small wins that motivate the team.
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Sandhya Gupta, PMP
Leader | Cross functional programs | Change Management | Process | Mentor
Not all team members are same. You can have a team member with skills to do a task, you can set clear deliverables and set checkpoints and realize that the task is not done. It is important to know how an individual functions. Some require a lot more hand holding than others. For example, I would set checkpoint, write down expectations, ask for a pre-read of the work or prototype so I can review before the meeting. This will force the person to acknowledge the work to be done. There are times when one can walk into the meeting and the team member to whom the task was delegated to did not do anything.
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Bart Borczuch
Experienced Program Manager | Expert in Project Coordination, Process Optimisation, and Team Leadership | Driving Successful Program Delivery
Absolutely! Regular check-ins strike the perfect balance between trusting team autonomy and ensuring alignment with broader objectives. They provide a supportive platform for addressing challenges early and reinforcing the team’s direction. Celebrating milestones during these updates not only boosts morale but also visibly acknowledges the team’s hard work and progress. This approach not only prevents minor issues from becoming major obstacles but also keeps the team motivated and focused on achieving their goals. Your emphasis on constructive and timely feedback is key to nurturing a resilient and effective team.
Empower your team members by entrusting them with decision-making authority appropriate to their tasks. This not only lightens your load as a program manager but also builds confidence and leadership skills within your team. Clearly define the scope of their decision-making power and encourage them to take initiative within those boundaries. When team members feel trusted to make decisions, they become more invested in the success of their tasks and the program as a whole.
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Damodar Padhi
Formerly - CLO of Tata Consultancy Services, Coach to individuals, teams and start-ups, Author of the self-help guidebook 'The Scrapper's Way: Making It Big in an Unequal World'
Essentially program management imperative is to deliver on the program goals and objectives as per the budget and time schedule. In doing so, two elements require adequate oversight: 1) stakeholder management 2) risk anticipation and mitigation Delegation with minimal oversight is key to ensure that all stakeholders ‘do their job’, else the program manager would roam around with the monkeys on his/her back! Best way to accomplish this for the program manager is to assume the role of the scrum master and ensure transparency of responsibilities and deliverables through Kanban board.
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Vishwas Pund, PMP
Vice President- Projects
Management of Program is most challenging. It's success entirely depends on success of each individual associated projects. Empowerment to make decisions is the key of Program management success. This will not only boost the morale of team but also develop them as future leaders.
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John Keith King
White House Lead Communications Engineer, U.S. Dept of State, and Joint Chiefs of Staff in NMCC
5. Empower Decision-Making Empower your team members by allowing them to make decisions within the scope of their responsibilities. This not only boosts their confidence but also fosters a sense of ownership over their work. Establish clear boundaries and levels of decision-making authority to prevent any confusion. Empowering team members to make decisions can lead to innovative solutions and faster problem resolution.
After a task is completed, take time to reflect on what went well and what could be improved in the delegation process. Seek feedback from your team on their experiences and use this information to refine your approach. Continuous improvement in delegation strategies will enhance team performance over time and contribute to the overall success of your program. Remember that effective delegation is a skill that develops with practice and willingness to learn from each experience.
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John Keith King
White House Lead Communications Engineer, U.S. Dept of State, and Joint Chiefs of Staff in NMCC
6. Reflect and Adjust Reflection is a key part of effective delegation. After completing tasks or projects, review what went well and what could be improved. Discuss these reflections with your team to learn from each experience. This continuous feedback loop not only helps in adjusting strategies and processes for better future performance but also shows your team that you are committed to their development and the success of the project.
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Bart Borczuch
Experienced Program Manager | Expert in Project Coordination, Process Optimisation, and Team Leadership | Driving Successful Program Delivery
Absolutely, reflection is a key component of continuous improvement in any delegation strategy. Taking the time to gather and discuss feedback after completing tasks not only helps in refining processes but also supports team growth and cohesion. Each project provides valuable lessons that can enhance future performance and success. Emphasizing the iterative nature of skill development in delegation, especially with a focus on learning from each experience, is crucial for long-term success. It’s great to see such a proactive approach to leadership and team management!
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Baz Abouelenein, D.M.
Transformative Technology & Cybersecurity Executive with D.M. in Organizational Leadership | I Help and Lead IT Innovation & Excellence, Impacting Business & Education | EdTech Influencer | PMP, CRISC, CISM, CISSP
After completing key milestones, reflect on what worked well and where adjustments could improve future projects. Keep refining your delegation approach to better align with the team's growth and evolving goals.
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Hanna Yael Gabay
Beyond Impact Fund Partner; IALS/FFA Founder; Global Operations.
First understand the strengths and skillsets available on your team so you can delegate effectively. Secondly, communication is vital, not only when you are distributing the tasks, and their intended purpose but also all along while your delegate is working on the tasks. Understand the learning curve, and evaluate what is more important to your organization: to complete 100% tasks at 80% perfection, or to perform 50% of the tasks at 100% perfection. Lastly, be patient and encouraging.
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Prashant Surve
Program Management || Service Delivery || Cloud || Banking
Effectively is the key. 1. You should have the knack to assess the capabilities of your team members. Who can do what better. 2. Once you identify that, trust your team, empower them. Start delegating the work. Trust them. 3. Remember it is ok they make mistakes initially. Be available to help and provide guidance when asked. This will give them confidence to carry out the delegated work.
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John Keith King
White House Lead Communications Engineer, U.S. Dept of State, and Joint Chiefs of Staff in NMCC
7. Here is What Else to Consider In addition to these steps, it's important to recognize the importance of building a trusting relationship with your team. Trust is fundamental to delegation; without it, team members might feel unsupported or micromanaged. Foster a positive team culture where open communication, mutual respect, and collaboration are prioritized. Also, be mindful of your own ability to let go of control where appropriate, which is often one of the most challenging aspects of delegation for managers. Remember, effective delegation is not just about distributing tasks but also about enhancing team capacity and resilience.