You're facing a skeptical client with trust issues. How can you win them over with Emotional Intelligence?

Para comenzar a entender las emociones, lo que recomiendo es: -Ser paciente. Ganarse la confianza de un cliente escéptico lleva tiempo. -Ser persistente. Siga adelante incluso si el cliente se resiste inicialmente a sus propuestas. -Ser positivo. Mantenga una actitud positiva y entusiasta. El entusiasmo es contagioso y puede ayudar a generar confianza con el cliente. -Ser flexible. Esté dispuesto a adaptar su enfoque en función de las necesidades y expectativas del cliente. -Ser respetuoso. Trate al cliente con respeto, incluso si no está de acuerdo con él.

As the saying goes, 'seek to understand before being understood'. Know what their needs and concerns are and when you're positioning your service / product, make sure you address the specific concerns. And if you can't address their needs / concerns, be honest - no one appreciates lies and 'empty promises'.

-Desarrolle relaciones a largo plazo. Concéntrese en construir relaciones duraderas con sus clientes en lugar de simplemente realizar ventas únicas. -Sea un buen comunicador. Manténgase en contacto con el cliente y comuníquese de manera regular. -Bríndeles actualizaciones sobre el progreso y responda a sus preguntas de manera oportuna. -Exceda las expectativas del cliente. Haga todo lo posible para superar las expectativas del cliente y brindarles una experiencia positiva. -Pedir comentarios. Solicite comentarios al cliente y utilícelos para mejorar sus productos o servicios.

Skepticism is fueled by a lack of trust. By being emotionally intelligent, you can understand that skeptical clients need reassurance that what you're offering them is valuable and can help with X. Without trust, people are taking a leap of faith - which many are not comfortable doing. By demonstrating your expertise, sharing testimonials, credentials etc. you're slowly building trust and therefore have a better chance at winning them over.

Your credibility and trustworthiness is something you build, not in one action and not with one client, or in one company, it's an accumulation all over the years, it's part of your personal brand as well, it is reflected in your communication and actions. If you feel it's not yet there, start your first step then, never too late. It's as simple as being honest in your actionsand reactions, however make sure of 3 critical things, what to say, when & how you say it. Choose the right words & the right timing.

-Sea transparente y honesto. Comparta información relevante sobre su empresa, sus productos o servicios y su experiencia. -Responda a las preguntas del cliente de manera directa y completa. -Sea ético y profesional. Cumpla con sus promesas y actúe con integridad. Evite hacer declaraciones falsas o exageradas. -Sea empático y comprensivo. Escuche atentamente las preocupaciones del cliente y trate de comprender su perspectiva. Muestre interés en sus necesidades y objetivos. -Sea confiable y consistente. Sea alguien en quien el cliente pueda confiar y contar. Mantenga sus compromisos y cumpla con sus expectativas.

You sit across from a skeptical client, sensing their hesitation. You smile, acknowledging their concerns. "Imagine this," you say, leaning in. "Think of the network effect—how every additional user increases the value exponentially. In our market, expertise isn't just about individual skills but the collective power of a trusted network."You continue, "I understand your trust issues. Let's start small: a pilot project. You'll see our network's impact firsthand. Each success story you witness builds trust, not just in us, but in the entire ecosystem we bring. Together, we'll transform skepticism into confidence." You connect emotionally, demonstrate tangible value, and provide a clear next step, turning doubt into belief.