You're facing harsh criticism as a manager. How can you respond with confidence and poise?

O papel de gerente é constantemente criticado, seja por seus superiores, seja por seus pares. A arte de ouvir é uma excelente prática, assim como refletir. Muitas vezes as melhores ideias são apresentadas, despretensioamente, entre diálogos de uma conversa. Então, além de ouvir, a arte de observar é uma competência a ser praticada. Aceite críticas, use-as a seu favor. Cresça com elas, ajuste suas estratégias de abordagem. Apresente indicadores de resultados e entenda que muitas sugestões serão feitas. Não as veja somente como críticas, porque pessoas de bom senso sabem que todos estão no mesmo barco. Se a avaria estiver em um departamento, há o risco de todos afundarem.

Start by actively listening to the criticism without interrupting, showing that you value feedback and are open to improvement. Acknowledge any valid points made and express your commitment to addressing concerns. Maintain a calm and composed demeanor, avoiding defensiveness or emotional reactions. Take responsibility for any mistakes and outline clear, constructive steps to rectify issues. Use the opportunity to engage in a dialogue, asking for specific suggestions on how to improve.

Hold the defense! When criticized, listen actively first. Let them speak fully. Show respect and gather context for a thoughtful response. Understand before you react; it paves the way for productive dialogue.

Facing harsh criticism is an inevitable part of leadership. Respond with confidence and poise by acknowledging the feedback. Thank the person for bringing it to your attention, even if it's difficult to hear. Ask clarifying questions to fully understand the perspective. This demonstrates you're open to learning and improvement. Then, explain your thought process behind the decision, while also being receptive to exploring alternative solutions. This shows both conviction and a willingness to adapt.

Chaque manager peut connaître des situations où les décisions prises sont critiquables. Utiliser la méthode itérative peut s'avérer très utile afin de bien comprendre ce qui a pu offenser sur le fond et/ou la forme et si c'est justifié. Il est à noter que la plupart des managers dépendent d'un contexte sur lequel ils n'ont pas d'emprise directe, et, bien qu'il ne faille pas s'en servir d'excuse, peut conduire à des explications partielles de la situation.

Listen, then analyze! After active listening, assess criticism objectively. Look for truths for growth. Separate emotion from content to focus on improvement, not negativity.

Respond calmly, assess value! Acknowledge valid criticism and discuss solutions. Address unfounded criticism professionally. A calm response demonstrates strength and diffuses tension.

Staying calm is a good thing. But it is also ok to express your emotions respectfully if the criticism is unfounded and you want to indicate/protect your boundaries.

Learn from valid criticism! Make changes, improve skills, or seek training. Show commitment to growth and value for their input. This fosters a collaborative work environment.

Reflect on feedback privately! Consider the bigger picture and how it aligns with your leadership goals. Identify areas for improvement and strengthen your emotional intelligence through self-reflection.

When facing harsh criticism, take a moment for private reflection to process your emotions and avoid reacting impulsively. Analyze the feedback objectively to identify any valuable insights. Then, respond confidently by actively listening, acknowledging valid points, and proposing solutions. Maintain composure and professionalism throughout the conversation to demonstrate your commitment to growth and improvement.

As for me, in respond to harsh criticism as a manager with poise and confidence involves staying calm, listening actively, seeking clarity, expressing appreciation, assessing the feedback objectively, responding constructively, and following up with actionable steps. These strategies demonstrate leadership, professionalism, and a commitment to continuous improvement, fostering a positive and productive work environment.

You can never please each and everyone but your results will objectively show themselves and I believe, those matter the most. In addition, the process in achieving those results are as important as the results as these scenarios will show your character and values as a professional. In my opinion, as long as you believe in yourself and in your abilities; your values are intact, no one can shake your confidence. Who cares what others say - you deliver good results at the end of the day.

Alcançar um cargo de liderança significa antes de tudo que está apto à ocupá-lo. Feedbacks positivos e negativos fazem parte do processo e deve estar aberto para recebê-los com atenção, filtrar informações relevantes que auxiliem na elaboração de mudanças necessárias e validação de novos procedimentos. Monitoramento constante.