You're facing audio troubles in a critical executive interview. How will you ensure clear communication?

1 Prepare Backup

Before any interview, it's crucial to have a backup plan. If audio problems arise, swiftly switch to a secondary device, such as a smartphone or tablet with a reliable communication app installed. Ensure these devices are fully charged and have the necessary software and hardware, like a quality headset, to continue the interview with minimal interruption. This preparation shows foresight and adaptability—qualities that reflect well on you as an interviewer.

2 Check Connections

When audio issues occur, first check your internet connection. A wired connection is more stable than wireless, so if possible, use an Ethernet cable. If you're already on a wired connection or if switching isn't an option, try resetting your router. Sometimes, simply disconnecting and reconnecting your audio equipment can resolve the issue. Quick troubleshooting can save the interview from prolonged silence and awkwardness.

3 Use Chat Feature

If audio fails completely, use the chat feature of your video conferencing tool to communicate with the interviewee. Type concise and clear messages to explain the situation and guide the next steps. This method can be used to quickly share an alternative contact method or to ask for a brief pause while you resolve the issue. Keeping the lines of communication open, even in a text-based format, is vital to maintaining a professional atmosphere.

4 Signal Clarity

Non-verbal cues become invaluable when audio is unreliable. Use clear hand signals to indicate when you can or cannot hear the interviewee. Thumbs up can signify good audio, while a hand to the ear can show you're having trouble hearing them. This simple language can keep both parties informed of the situation without interrupting the flow of the interview too significantly.

5 Vocal Confirmation

Once you believe the audio issue is resolved, ask for vocal confirmation from the interviewee. Request that they speak a sentence or two, or read back a recent question to ensure clarity. This check not only confirms that the problem is fixed but also re-engages the interviewee in the conversation. It's an opportunity to demonstrate your commitment to a seamless interview experience.

6 Stay Composed

Throughout any technical difficulties, it's essential to remain composed and professional. Your demeanor sets the tone for the interview. By staying calm and collected, you reassure the interviewee and maintain control over the situation. This composure also allows you to think clearly and act decisively, ensuring that the interview proceeds with as little disruption as possible.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?