Last updated on Jul 8, 2024

You're developing an app with a demanding client. How do you navigate impractical feature requests?

When you're knee-deep in the development process, a demanding client can throw a wrench in the works with impractical feature requests. While it's important to strive for customer satisfaction, it's equally crucial to manage expectations and ensure the viability of the app. Navigating this delicate situation requires a blend of diplomacy, technical expertise, and strategic communication. Remember, you're the expert in application development, and sometimes that means guiding your client toward the best decisions for their project's success.

1 Assess Needs

Understanding the underlying needs behind a client's feature request is your first step. Sometimes what may seem impractical on the surface is a need that hasn't been clearly communicated. Engage in a dialogue to uncover the problem they're trying to solve. This can reveal alternative solutions that are more feasible. By focusing on the 'why' rather than the 'what', you can align on objectives and set the stage for a compromise that satisfies the core requirements without overcomplicating the app.

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Shabarinath Chandrashekhar

Head of Engineering & Delivery, Data & AI, Cloud Computing, Fullstack Product Development I CISSP l PMP l 2x AWS I 2x Azure l 2x ISC2 I 2x Databricks l CKA l Transforming Businesses adopting Cloud, Data & AI at scale
Focus on the business impact we are trying to make. From this there would be a clarity of whether it is needed at first place. Linking the demands to business returns creates a mutual alignment on the demand and rationale.
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2 Set Boundaries

Setting clear boundaries is critical when handling feature requests that don't align with the app's scope or technical feasibility. Be transparent about what is possible within the given constraints such as budget, timeline, and technology. It's your responsibility to explain the trade-offs involved with adding complex features, like increased development time or potential performance issues. By establishing these boundaries, you help the client understand the impact of their requests and make informed decisions.

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3 Offer Alternatives

When faced with impractical demands, it's helpful to offer alternatives that achieve similar goals. If a feature is too complex or costly, suggest a more simplified version or a different feature with similar benefits. This not only shows your commitment to their project's success but also your expertise in finding creative solutions. It's a win-win approach that keeps the project moving forward while still catering to the client's vision.

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4 Educate Client

Educating your client about the app development process can go a long way in managing expectations. Break down the complexities involved in implementing their feature requests and the implications for the overall project. Use non-technical language to ensure they understand the challenges and potential risks. An informed client is more likely to trust your judgment and value your professional advice, leading to more rational decision-making.

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MD Karimul Hasan

Software Engineer | Full Stack Web and Mobile Developer | Developing Impactful Enterprise Solutions | Experienced in Dart, Javascript, Swift, Java, and Python
It is essential to educate clients about the app development process to ensure realistic expectations and a collaborative relationship. Breaking down the complexities of implementing their feature requests helps clients understand potential challenges and risks. When clients are unaware of the development process, they may have unrealistic expectations about what can be achieved within a certain timeframe or budget. This can lead to frustration and miscommunication. By explaining these complexities in non-technical language, clients can better understand the reasoning behind recommendations and the potential consequences of their requests.
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5 Prioritize Features

Help your client prioritize features by focusing on the app's core functionality and user experience. Discuss which features are essential for launch and which can be part of future updates. This not only streamlines development but also allows for user feedback to inform any additional features. Prioritization helps maintain project momentum and ensures that resources are allocated to the most impactful aspects of the app.

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6 Maintain Dialogue

Maintaining an open dialogue throughout the development process is essential. Regular updates and check-ins keep the client involved and reassured of progress. When discussing feature requests, always be respectful and empathetic to their needs while being firm about what is best for the app. A collaborative approach fosters a positive relationship and helps navigate any challenges that arise, including impractical feature requests.

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