Your team is skeptical about a new process. How can you persuade them of its benefits?

To persuade your team of the benefits of a new process: 1. Clear Communication: Clearly explain the process, its purpose, and how it works. 2. Benefits Highlight: Emphasize the benefits, such as efficiency, productivity, and outcomes. 3. Evidence: Provide data, case studies, or examples where the process has succeeded. 4. Involvement: Involve the team in the implementation planning to address their concerns. 5. Training: Offer training and support to ensure everyone feels confident using the new process. 6. Feedback: Encourage and incorporate their feedback to refine the process. By addressing concerns and demonstrating tangible benefits, you can gain your team's buy-in.

While you should have a compelling reason for the process change, listening to concerns and proactively gathering feedback is key in achieving real results from the change. In my experience, I have seen the biggest sceptics of process changes becoming the ones driving quality and best outcomes as they were integrated into the implementation of the process change. It is all about turning those affected into actively contributing stakeholders.

Convincing your team of a new process can be challenging. Here are some steps to address their concerns and build support: 1. Understand objections: Listen to their concerns and determine the root cause of their skepticism. 2. Provide evidence: Share data and examples that demonstrate the benefits of the new process. 3. Address concerns: Offer solutions to their specific concerns, such as training or resources. 4. Involve them: Give them a voice in decision-making and involve them in the implementation. 5. Communicate regularly: Keep them informed about progress and updates. 6. Be patient: Changing minds takes time, so be persistent and provide support.

primeiro eu destacaria claramente os problemas ou desafios atuais que o processo busca resolver. Em seguida, apresentaria de forma objetiva e detalhada como o novo processo pode trazer melhorias, eficiência, economia de tempo e recursos, além de contribuir para os objetivos e metas da equipe e da empresa como um todo. Também seria importante ouvir as preocupações e opiniões da equipe, demonstrando que suas vozes são valorizadas e que suas contribuições são essenciais para o sucesso da implementação.

Consider implementing a pilot phase for the new process. This allows the team to test and provide feedback in a low-risk environment. Adjustments can be made based on their input, fostering a sense of ownership and collaboration.

Consider creating a mentorship program where team members who excel at the new process can guide others. This peer support can alleviate concerns and foster a collaborative learning environment.

En la dirección de equipos de alto desempeño que innovamos o transformamos, me ha funcionado fomentar el espíritu de “misión imposible”. Todos estamos en el equipo porque somos excelentes en lo que hacemos, y afrontamos cada misión dando lo mejor de nosotros. Un nuevo proceso se revisa, discute y cuestiona con ese espíritu de nuestra próxima misión. Al tener un equipo compuesto por los mejores en lo que hacen, es crucial darles espacio y respeto para sus cuestionamientos. Escuchamos sus opiniones y evaluamos los pros y contras porque nos interesa el éxito como equipo. En equipos nuevos o con alta rotación, es vital involucrarlos a fondo hasta que comprendan y acepten el proceso, considerando posibles mejoras sugeridas por ellos.