Your team is divided on a client's expectations. How do you align everyone towards a common goal?

This is an essential part in resolving issues. Everyone expresses himself freely and feels his opinions are heard. Conflicts are resolved amicably without any tension.

It is important you allow all your team members speak individually in doing so you will certain have a clear view of what happened and how to resolve the situation and you must never be on one side.

One of the key of succesfull is the balance between the expectations of the customer and our internal skills and resources from the beginning of the relation. Once the customer and the solutions provider define together the problem to be solved (scope, timeline, and budget) It is mandatory a correct follow-up of the actions through a tracking list aligned with the main objetives agreed .

Set Clear Expectations Ensure that all parties involved have a clear understanding of the terms and conditions of any agreements or policies. Clear expectations can prevent conflicts from arising in the first place and provide a solid foundation for resolving disputes and creating the right solution.

Openness and fairness play a crucial part in conflict management. The point here is, when you sit with top management for any conflict discussion, their ego prevent from more listening from their team members and acknowledging its reality. The fear expression of their team members could also hamper the true visualization of facts. As mentioned, openness, fairness, trust and mutual respect bring a constructive solution in a conflict management. I have seen such transparency is lagging in industries. That's why many solutions are pending or yet to evolve with a right solution. When a person is dare then courage should also be nurtured. It brings a right solution to the table.

When two parties are sitting for arriving a solution, then see the way for uniting their mind. Many points may run in parallel like a railway track, some convergence could occur time to time but not at most of the time. When you truly believe to arrive a solution with shared objectives, then there should be a way to adjust the strings at both side. It could help you to identify the goal and achieve its result.

We can also look at developing policies that will align with clients expectations and also create a mode for reporting conflicts anonymously. These policies serve as clear guidelines towards achieving a particular set goal or vision. Team members are to adhere to them. strictly.