Your key account is unhappy with delivery timelines. How can you address their objections effectively?
When your key account expresses dissatisfaction with delivery timelines, it's crucial to handle the situation with tact and professionalism. Your ability to manage their expectations and address their concerns can mean the difference between retaining a valuable client and losing them to the competition. A key account is not just any customer; they are often a significant source of revenue and can influence the perception of your brand in the market. Understanding their issues and working towards a resolution is essential in sales management.