Your client is unresponsive to your communication. How will you break through the silence?

By sending a surprise gift to lift the silence,then cleint will call with positive notes ........,.........,......................

A melhor forma de ter um comunicação rápida com seus clientes é ser objetivo. E fortalecer a relação de confiança de transparência.

First, review your previous communication, emails/messages and it's timing. Ensure that you have shared clear, concise and relevant response to them. Try different timing to reach out as they might have multiple priorities, use different communication channels to follow up. Your Email/messages must be a personalized one, relevant to their business challenges. Follow them on social accounts so you can have update about their activities and you can talk about that in your next follow up. Ask questions and offer them help rather than selling them.

La mejor manera de romper el silencio es acordando previamente los siguientes pasos evitando que ese silencio no tenga respuesta. Ejemplo: Sr. Cliente, ¿cuando como y de qué forma le acomoda el siguiente contacto? ¿Si por algún motivo no me responde según lo acordado, que me aconseja hacer? ¿Insisto? ¿Cuántas veces? ¿Si no me responde, espero que me devuelva el llamado, mensaje, email, o entiendo que algo pasó en el camino y se perdió interés y lo dejamos hasta allí?

For me, I avoid sending messages on Monday mornings or Friday afternoons when my clients might be busier. I send my messages in the early morning or late afternoon, sometimes weekends, as clients are more receptive during this period for me.

For what I've observed, it's ALWAYS better to send short and simple texts to clients, directly highlighting what needs to be done. Clients, especially busy ones, tend to not have time to read through one whole chunk of texts.

Encuentra el canal de comunicación y adaptate al estilo de comunicación que tu cliente prefiere. Si le envías un video de prospección y el te responde en mensaje de audio o de texto, eso te está diciendo el estilo que tú prospecto prefiere para continuar la interacción.

It’s important to remind yourself why you need a response. What’s the urgency? What is the outcome when you don’t receive a response? If it’s delaying results, causing malfunctions, or increasing customer dissatisfaction, poke the client with these small justifications for your consistent communication. “If you can reply by 7/30, I can ensure these results will be delivered by ____.” Just as they have expectations for you, you can set expectations for them, and help them be more proactive in their business.

Podemos certificar que suas mensagens anteriores sejam claras, concisas e relevantes para o cliente, evite sobrecarregar com informações desnecessárias ou linguagem técnica excessiva. Às vezes, uma revisão pode revelar oportunidades para melhorar a clareza ou enfatizar pontos importantes.

I would review the content of previous messages to see if there is anything that could have been not quite clear enough to them. If I find something, I reach out with a clarification.

By diversifying our approach and trying multiple channels, we increase our chances of cracking the code and re-engaging our client. It's like having a secret weapon in our communication arsenal. So, don't let an unresponsive client get you down. Get creative, try new tactics, and watch as your client comes out of the shadows and back into your communication flow. The diverse modes can vary from a text message to reaching over phone only if it aligns with any prior agreement - we don't want to come across as too pushy.

Entiende, conoce a tu cliente, respeta y aprecia sus características y gustos en particular y adaptate a ellos cuál Camaleón de las ventas. Un camaleón de las ventas se adapta a estilos, escenarios, entiende que no le puede vender a todos siguiendo la misma receta.

I've found that when a client becomes unresponsive, diversifying communication channels can be highly effective. Sometimes they are on vacation, or on a business trip, or attending a conference, or left that organization. If emails aren't getting a response, I try reaching out via phone, LinkedIn, or even a scheduled visit. This multi-channel approach often breaks the silence, ensuring important messages are received and fostering better client engagement.

Podemos explorar diferentes formas de comunicação, como e-mail, telefone, mensagens diretas em redes sociais ou até mesmo uma visita pessoal, dependendo do relacionamento e da preferência do cliente, utilizando plataformas que você sabe que o cliente usa regularmente. Adaptar-se ao meio de comunicação preferido pode aumentar significativamente suas chances de obter uma resposta.

If email seems to be going unanswered, I have had clients that had emails go to junk or they have been very busy and not gotten back to our email. In those cases, I try them by messenger (if connected) or by phone. I have also found it useful to have another stakeholder from their end's contact information.

Start by referencing past interactions to show that you value your previous discussions and understand their context. Tailor the content of your message to align with the client's known preferences or pain points, demonstrating empathy and understanding of their situation. Use their preferred communication channel to respect their habits and acknowledge any recent achievements or news related to the client or their company to build goodwill and show that you are keeping up with their developments. Provide customized solutions that address their specific needs, highlighting your proactive problem-solving skills. Adding a personal touch, such as a handwritten note or a customized video message, can make your communication stand out.

Um atendimento imediato, seja por ligação ou aplicativo de mensagem, sempre é uma boa forma de demonstração que o cliente será atendido, que esta tendo atenção.

Concordo com você, a empatia com o cliente faz com que ele se sinta importante. Deste modo, essa personalização será um destaque inicial para ser visto.

La communication, surtout écrite, doit en effet faire ressortir (et pas seulement figurer) la personnalisation sur le segment du client et sur ses besoins. Sur la manière dont nous pouvons apporter une solution à SES difficultés. On apprend ça en formation.

Habla en su idioma, identifica sus palabras y frases favoritas, utilízalas. No hay sonido más mágico para tu cliente que escuchar su forma de hablar. Hacemos negocios con quienes nos caen bien y casualmente quienes nos caen bien se nos parecen o se adaptan a nuestros estilos a propósito y genuinamente.

When faced with an unresponsive client, I’ve found that offering assistance can break through the silence effectively. I send a concise email expressing my understanding of their busy schedule and offering specific help with any issues they might be facing. This approach often prompts a response, as it shows empathy and a proactive willingness to support their needs.

Esteja pronto para oferecer suporte adicional ou esclarecimentos sobre produtos, serviços ou questões levantadas anteriormente. Isso pode incentivar uma resposta, pois demonstra que você está disponível e disposto a ajudar. Mostre-se acessível e proativo, colocando-se à disposição para resolver quaisquer preocupações que o cliente possa ter.

If a client is unresponsive, here’s how to break the silence: 1. Send a Follow-Up Email: Gently remind the client about the previous communication and request a call or meeting. Keep it polite and concise. 2. Offer Value: Share new insights that might interest the client, such as the latest market trends, special offers, or the unique aspects of your product. 3. Use Multiple Channels: If emails go unanswered, reach out via phone, LinkedIn, or other professional platforms, maintaining professional decorum and respecting the client’s space.

The first thing I do is review the conversation I had with him and start to see what his reaction to me through the chat was. I am trying to find out his accounts on social media because it is possible that he has a circumstance that prevents him from communicating with me again. Also, to know more information about him and know what he needs to know how to end the case with him.

I remember a time when I was working on a project with a particularly busy client who had stopped responding to my emails. After revisiting my previous messages, I realized they were too lengthy and lacked a clear call to action. I decided to break down my next email into more digestible parts, each with a specific purpose and direct question. To my surprise, the client responded almost immediately, thanking me for the concise communication and providing the necessary feedback to move the project forward.

This is the place to quote nice thing : Never assume,because it makes an Ass out of U and Me . Meaning if the client silent ,talk with him don't try to sell him ,just show interest and you may even put the concern on the table .just be polite and thoughtful