What are the most important quality assurance drivers for BPO?
Quality assurance (QA) is a crucial aspect of business process outsourcing (BPO), as it ensures that the services delivered by the provider meet the expectations and requirements of the client. QA also helps to improve customer satisfaction, reduce errors and costs, and enhance the reputation and competitiveness of the BPO provider. But what are the most important QA drivers for BPO? In this article, we will discuss six factors that can influence the quality of BPO services and how to optimize them.